Kepuasan Pelanggan - 3 tips to woo shopoholics with your service!

Date Posted on 29th Aug 2016 in Blog

Indonesia! The first thing that comes on the top of the mind when we hear about it is its unique distinction as the largest archipelago which has a mind-boggling 17,000 islands in its kitty. This unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. With the changing times, Indonesia has seen a sharp upsurge in the online shopoholics and this has made the logistics segment hotter.

Trends in logistics:

According to the State of Logistics -2015 produced by Center of Logistics and Supply Chain Studies & World Bank, there has been an interesting insights in the change in the plight of logistics trends. The competence of Indonesian logistics has been increased by 21 ranks with the logistics indicator.

If previously there were 20 deliveries monthly per company an year-or-year and half ago, now it is getting around 60 deliveries a day. If consumers can’t get their goods quickly, cheaply & reliably-there’s no business. This makes solving the logistics puzzle not just lucrative, but also crucial to the growth of ecommerce itself.

The geography of SEA poses challenges for logistics. For e.g., the remote islands of Indonesia make it particularly hard to deliver products. Last Mile Delivery is particularly crucial in a region where Cash-on-Delivery (CoD) is so common. According to Forrester, there is a higher cross-border ecommerce in Indonesia after Singapore & Malaysia.

According to IHS Global Insight, Indonesia has seen the highest increase in the purchasing power parity. But still like any other market, Indonesian market has its own caveats & peccadillos that the companies have to cope up with.  

Here are 3 tips for the logistics players which helps in increasing the customer experience!

(1) Schedule your workforce based on the proximity to the customer:

An efficient Scheduling & Dispatching helps in increasing the workforce efficiency, schedule accuracy, optimise resource allocation and reduce customer response time. With the rise in Uber type business, auto-assigning best suits your business. Auto-assigning helps in assigning the nearest executive to the customer. This helps in reducing the response time. Rising fuel costs, unbearable traffic conditions along with reaching out to the customer is crucial for service organisations. Auto-routing gives the best possible route to the field executive and helps him in finding the customer quickly.

                                              

In the ever-changing business, cost-cutting is a major challenge in the operations intensive area. Rising fuel costs, unbearable traffic conditions along with reaching out to the customer is crucial for service organisations. Auto-routing gives the best possible route to the field executive and helps him in finding the customer quickly.

(2) Zonal mapping of customer coordinates:

One more challenge is pincodes are vaguely classified, sorting out couriers based on pincodes is very difficult for the delivery guy. To solve this, logistics players have to adapt a technology that have zone mapped the regions and classify the pin-codes based on the zone mapping. This helps them in reaching out to the customers easily and use the coordinates as well.

                                                                     

(3) Payment Gateways:

Customers may choose different modes of payments to pay for their transactions. This choice of the customers will be driven by convenience, availability, security and many other reasons. Multiple Payment options give consumers more options to pay and allow them to select payment methods that they are comfortable with. Offering multiple payment options helps in gaining customers.

Cheer your shopoholics with the above tips and see the difference today! For more queries reach out to: contact@fareye.in





 



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