Having a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity ? Know how well you can schedule your workforce based on the availability of the workforce and workload. Understand different ways of scheduling and choose the one best fits you based on your workflow.
The common challenges faced while scheduling & dispatching the mobile workforce include.,
(i) Prioritising the existing jobs
(ii) Rescheduling the requests
(iii) Adjusting ad-hoc requests
(iv) Dealing with admin work
How Schedule & Dispatch work with FarEye?
You can easily create a job, push customer information and set the priority. Once it is done., push the job on to the mobile phones of the field workforce. FarEye offers four scheduling options which helps you to optimize the resources available based on jobs, availability of resources, proximity of the location and the field executives with intelligent automation. Now you can choose your business process based on your workflow and achieve unprecedented level of efficiency and quality.
An efficient Scheduling & Dispatching helps in increasing the workforce efficiency; improves schedule accuracy, optimise resource allocation and reduce customer response time.
(i) Automated Scheduling:
FarEye easily integrates with the ERPs and CRMs of the organization and through its intelligent automation., the jobs are directly pushed on to the mobiles of field workforce. This reduces the time spent on admin work as well as automatically assigns the resources in a way that optimization of jobs as well as field executive are done.
Digital job list on FarEye full job details with Call & SMS buttons at bottom
(ii) Manual Scheduling:
Demands of customers or customer requests are unpredictable. Reaching out to your customers be it be the end customer or the retailer in the pickup is crucial and manual assigning helps in assigning the resource in the shortest time possible.
Manual scheduling helps in decreasing the time wasted by 22%
Are you in a Hyperlocal/Uber type business then auto-assigning best suits you. Auto-assigning helps in assigning the nearest executive to the customer. This feature helps in reducing the response time. In this Uberised world., reaching out to the customer quickly and delighting him with best and quick service makes him loyal to your service.
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In the ever-changing business, cost-cutting is a major challenge in the operations intensive area. Rising fuel costs, unbearable traffic conditions along with reaching out to the customer is crucial for service organisations. Auto-routing gives the best possible route to the field executive and helps him in finding the customer quickly.
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