Re-engineering & accelerating your business processes

Date Posted on 3rd Nov 2016 in Blog

The customer today wants every information right now. Thanks to the competitiveness of the companies that has resulted in this real-challenge. In today’s world where customer experience has to be done from tweet to receipt, the processes have to be accelerated the digitisation of processes.

Had it would have been automation of existing processes, there wouldn’t have been any debate about it. Companies would have embraced new technologies to go the tech way by now. But the cloud of  is all about, Today’s need of the hour is going beyond automating an existing process. To beat the real challenge & with customer and productivity as twin pillars companies must reinvent the entire business process, re-engineer the existing models and cut down the number of steps required.

Feature Enhancements: October 1st, 2016

Date Posted on 15th Oct 2016 in

It’s been a week that our new product features have been launched, and yet again we have come up with an interesting and cool stuff, so you can lean back and relax in your chair with a cup of coffee.

 

Radio button for SKU Validations:

SKU Validations! As an operations manager, how much amount of time do you spend on it? To make a complex process simpler & faster; we have launched radio buttons and now hours of your work is moved to just 1.2 seconds with radio buttons.

Wait! Not just doing it fast you can now self-document it the way you want.

Build or Buy?

Date Posted on 5th Oct 2016 in Blog

The battle between building in-house solution and outsourcing has been live ever since the new-age technologies are born. Here, is what today’s CIO should know when he is thinking about a mobility solution

Digitisation affects almost everything in today’s life. This shift made companies in rethinking the way they work in their day-to-day operations and think about solutions that help them in streamline processes, increase efficiency and cut costs. But what’s making today’s CIO’s rethink is whether to buy the solution or build it in-house. In today’s data-driven world, the real call lies in knowing if building a mobility solution in-house helps in accelerating the growth or deploying a solution would be better.

 

Kepuasan Pelanggan - 3 tips to woo shopoholics with your service!

Date Posted on 29th Aug 2016 in Blog

Indonesia! The first thing that comes on the top of the mind when we hear about it is its unique distinction as the largest archipelago which has a mind-boggling 17,000 islands in its kitty. This unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. With the changing times, Indonesia has seen a sharp upsurge in the online shopoholics and this has made the logistics segment hotter.

Trends in logistics:

According to the State of Logistics -2015 produced by Center of Logistics and Supply Chain Studies & World Bank, there has been an interesting insights in the change in the plight of logistics trends. The competence of Indonesian logistics has been increased by 21 ranks with the logistics indicator.

If previously there were 20 deliveries monthly per company an year-or-year and half ago, now it is getting around 60 deliveries a day. If consumers can’t get their goods quickly, cheaply & reliably-there’s no business. This makes solving the logistics puzzle not just lucrative, but also crucial to the growth of ecommerce itself.

The geography of SEA poses challenges for logistics. For e.g., the remote islands of Indonesia make it particularly hard to deliver products. Last Mile Delivery is particularly crucial in a region where Cash-on-Delivery (CoD) is so common. According to Forrester, there is a higher cross-border ecommerce in Indonesia after Singapore & Malaysia.

Data Store!

Date Posted on 13th Jun 2016 in


The Internet era brought about new challenges for data storage and processing, which prompted the creation of new technologies. When you review the various AWS data storage options, the situation might seem similar unless you know how to compare the available options. AWS provides a dozen services that can be classified as “data storage services.” Why do you think enterprises save data? Storing and securing data is most important for enterprises because it helps in analysing the operations, customer behaviour through better decision making. Also, it helps in storing the data which can be used for later purposes.

Delivering with agility- Business Process Management

Date Posted on 13th Jun 2016 in Blog

The core objective of any business is to increase the productivity and also to enhance customer satisfaction.  To achieve the desired objectives, organisations must analyse dynamic processes and the flow of operations on a day-to-day level. A major part of this can be achieved by re-engineering business processes so that there won’t be any “process gaps” between the subsequent processes, people and information. Running processes parallely help in increasing the profit margin and service levels.


Process Orchestration Engine:

To give more flexibility to the users and help them in saving the time it is very important to have a proper coordination between human and machine interaction and run the processes parallely.
Consider a scenario where the engineer attends a customer who has placed a customer request for repair of an AC. The engineer attends the customer, examines the equipment and then notifies to the manager that a part of the equipment or the entire equipment has to be replaced. The manager without any delay arranges for the desired equipment and either a new field engineer would be collecting the equipment and reaching out to the customer and finishes the task. This helps in increasing the flexibility in operations through quick flow of information and also helps in time-saving.
 

When constructing the intelligent business processes, FarEye considers three major components of day-to-day business: people, processes and information. People instigate the processes and feed the results to other people involved in the processes whereas processes are designed such that workflows or the events  operate parallely and optimise the productivity on a day-today level. FarEye’s Intelligent BPM systems tie these components together to enable people to make dynamic, proactive and informed decisions.

Manage your devices - Mobile Device Management!

Date Posted on 21st May 2016 in

With the rise in field workforce with mobile-enabled devices like tablets, PC’s and mobile phones there has also been an increase in the crippling infrastructure and the operations. As the adoption of mobile devices grow, and the data to which these mobile devices have access expands, there has been a considerable rise in the challenges relating to mail access, security policies and wireless settings that IT teams have to manage on a daily basis.


Enterprise application anticipates data security and real-time management of application/device. Mobile device management (MDM) is the approach for user-device management for data security and real-time device management. MDM solution or product possesses both server-side and mobile client-side handling. Server console sustains features to manage and control devices with respective configurations. These configurations or settings are communicated to client devices via respective protocols. And respective client implementation takes care for configuration management execution and other device-level security mechanism.

Monitor your workforce better with a Geofence!

Date Posted on 20th May 2016 in Blog

Why do you think monitoring field workforce is vital for any organization? Is it because of security? Or productivity measures? 

Geo-fencing for an enterprise can be effective to monitor workforce movement in a desired location. By setting a virtual fence, you can give clear instructions to your workforce. Creating  a virtual fence and further offering it as part of a mobile app will actually let you know the location of the respective app users within this virtual fence. It will also tell when the executive entered or left the fence area. But how knowing the location information of users can be beneficial? To be precise there is an array of advantages related to this. Most prominent of them is the business advantage of triggering a push notification to the user.

Manage your orders effectively!

Date Posted on 19th May 2016 in Blog

Large organisations today, have complexity in managing orders and it this in turn, escalates supply-chain costs and also the inaccurate promises. A centralized view of orders cuts down the complexities, and enables them to identify and rectify the issues before they become an issue for the customers.

Challenges faced in managing orders:

(i) Higher costs/ more time taken in solving the issue: Without a centralised view of orders, it would be difficult for the operations manager to prioritize, which field worker is right to assign the order or which route to assign in order to reach to the customer quickly.
(ii) Poor Customer Service: With no proper view of orders, it becomes difficult for the manager/organisation to keep the promise and deliver to the customer. This shows a serious impact on timescales and customer satisfaction.

Dedicated cloud service & white-label solution

Date Posted on 19th May 2016 in

To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud.
Also, adding to the above advantages deploying of a private cloud helps in cost reduction, enhancing service quality and reducing the time taken to deliver what the users demand. Cost savings which are defined by the standardization of services or automation reduce operational costs and fee IT personnel to focus more on serving customers than on activities with little or no added value.

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FarEye’s technology solutions revolutionise enterprise operations by empowering the field workforce of a client company using a powerful mobile platform. FarEye’s intuitive dashboard delivers real-time visibility to CXOs to better serve their customers. This empowers the enterprises to build a competitive advantage by improving its agility. Read more

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