It has been for sometime now that technology revolution has unfurled has been changing customer expectations. Millenials are accustomed to speed, convenience and personalisation of services. Technology has handed customers unprecedented control over their experiences. Adding to it, are the customer expectations set by the likes of Amazon and Uber which sets expectations from every interaction they have with various brands. Brands today can face heavy damages for not meeting consumer expectations. The vision of today’s retailer is to simplify, enliven and customise shopper experience of the tech-empowered customers. This has made companies like Amway, Walmart India and others make a larger shift by adapting smarter technologies and provide in-store journeys which the customers demand - as they shop both bricks and clicks.
Kushal Nahata, Co-founder & CEO of FarEye, a leading Global Logistics Management Solution, has been recently awarded as the Young Entrepreneur of the Year by Franchise India at the Indian Retail Congress - 2017, JW Marriott, New Delhi. Franchise India felicitated the industry stalwarts who have made their mark by crafting novel skills, leading from the front and making their organizations truly 'Global'.
Triangle Management Services is delighted to reveal the shortlist for the World Post & Parcel Awards 2017.
The World Post & Parcel Awards celebrates the successes of the emerging talents in mail and express from the past year. This year’s shortlist showcases a host of progressive businesses. All have demonstrated their ability to adapt to change and embrace the opportunities presented by great upheaval in the industry.
The overall winners of the Awards will be announced at a gala presentation evening on Wednesday 7 June at L’Hotel du Collectionneur in Paris, which also plays host to the World Mail and Express Europe Conference, to be held from 6-8 June.
Super Bowl LI have seen another magical finish with New England Patriots making a historic comeback win (34-28) in nerve-biting finals against Atlanta Falcons. James White scoring the game-winning two-yard touchdown in overtime against the Atlanta Falcons crowned the New England Patriots with Super Bowl LI.
Games like this spawn books, movies, go into the speeches of the motivational speakers. Not just this, they teach management lessons for Supply Chain as well. With the objectives getting clear to what are the goals to be achieved, and how to deliver within the stipulated time, it is nothing different than moving the ball from one place to another.
With the gap between traditional commerce & e-commerce worlds merging, every retailer today wants to engage with the customers through the channels they want to be engaged /interact rather than what the retailer used to engage with - the store.
The way consumers take their purchasing decisions has been altered -standing in stores, commuting to office, weighing options available in a social gathering they are just one click away and when they are ready to buy, an unending list of retailers pops up, the customer is more viable to choose the most convenient and fast delivery.Here is where the retailer has to compete with his fellows to win customer’s heart.
And what about the metric that keeps him winning? The speed at which the product is delivered and the chase to offer delightful and digitalised experience starts from here.
Today’s retailer is trying to cope up with the digitalisation to create a cross-channel experience for their customer. All of retail industry is looking towards providing an effective and Just-In-Time (JIT) service in a seamless way. Not to forget, it is not just the consumer journey that has been altered, the way retailers have to engage and interact with the customer has also changed.
The customer today wants every information right now. Thanks to the competitiveness of the companies that has resulted in this real-challenge. In today’s world where customer experience has to be done from tweet to receipt, the processes have to be accelerated the digitisation of processes.
Had it would have been automation of existing processes, there wouldn’t have been any debate about it. Companies would have embraced new technologies to go the tech way by now. But the cloud of is all about, Today’s need of the hour is going beyond automating an existing process. To beat the real challenge & with customer and productivity as twin pillars companies must reinvent the entire business process, re-engineer the existing models and cut down the number of steps required.
It’s been a week that our new product features have been launched, and yet again we have come up with an interesting and cool stuff, so you can lean back and relax in your chair with a cup of coffee.
Radio button for SKU Validations:
SKU Validations! As an operations manager, how much amount of time do you spend on it? To make a complex process simpler & faster; we have launched radio buttons and now hours of your work is moved to just 1.2 seconds with radio buttons.
Wait! Not just doing it fast you can now self-document it the way you want.
The battle between building in-house solution and outsourcing has been live ever since the new-age technologies are born. Here, is what today’s CIO should know when he is thinking about a mobility solution
Digitisation affects almost everything in today’s life. This shift made companies in rethinking the way they work in their day-to-day operations and think about solutions that help them in streamline processes, increase efficiency and cut costs. But what’s making today’s CIO’s rethink is whether to buy the solution or build it in-house. In today’s data-driven world, the real call lies in knowing if building a mobility solution in-house helps in accelerating the growth or deploying a solution would be better.
Indonesia! The first thing that comes on the top of the mind when we hear about it is its unique distinction as the largest archipelago which has a mind-boggling 17,000 islands in its kitty. This unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. With the changing times, Indonesia has seen a sharp upsurge in the online shopoholics and this has made the logistics segment hotter.
Trends in logistics:
According to the State of Logistics -2015 produced by Center of Logistics and Supply Chain Studies & World Bank, there has been an interesting insights in the change in the plight of logistics trends. The competence of Indonesian logistics has been increased by 21 ranks with the logistics indicator.
If previously there were 20 deliveries monthly per company an year-or-year and half ago, now it is getting around 60 deliveries a day. If consumers can’t get their goods quickly, cheaply & reliably-there’s no business. This makes solving the logistics puzzle not just lucrative, but also crucial to the growth of ecommerce itself.
The geography of SEA poses challenges for logistics. For e.g., the remote islands of Indonesia make it particularly hard to deliver products. Last Mile Delivery is particularly crucial in a region where Cash-on-Delivery (CoD) is so common. According to Forrester, there is a higher cross-border ecommerce in Indonesia after Singapore & Malaysia.
The Internet era brought about new challenges for data storage and processing, which prompted the creation of new technologies. When you review the various AWS data storage options, the situation might seem similar unless you know how to compare the available options. AWS provides a dozen services that can be classified as “data storage services.” Why do you think enterprises save data? Storing and securing data is most important for enterprises because it helps in analysing the operations, customer behaviour through better decision making. Also, it helps in storing the data which can be used for later purposes.