Dashboards are critical for any business because if you cannot measure it, you cannot win it. FarEye’s dashboard is industry’s most efficient ‘smart’ analytics tool built on top of a BPM framework that helps you monitor your business health and customer happiness at the same time.
Today in every industry, customers vary from one another in terms of their requirements and demands. Furthermore, in all industries, companies compete for a greater market share by acquiring a large base of customers whether loyal or not. When we talk about captivating customers, our concern is about the cost, price of product or service, speed and comfort of delivery, psychological recognition and other elements that make enterprises brood over efforts that would let them stay relevant in the market.
FarEye, a Global Logistics Management Solution has claimed top honors at the World Post & Parcel Awards, 2017 which were held at the Hotel du Collectionneur, Paris on June 7th, 2017.
Often, regarded as the Oscar for Logistics industry, World Post & Parcel Awards celebrates the successes of the emerging talents in Mail and Express industry across the globe. Kushal Nahata, Co-founder & CEO of FarEye and Gaurav Srivastava Co-founder & CTO of FarEye were present at the gala evening to receive the prestigious award on behalf of the entire FarEye team spread across various countries.
It has been for sometime now that technology revolution has unfurled has been changing customer expectations. Millenials are accustomed to speed, convenience and personalisation of services. Technology has handed customers unprecedented control over their experiences. Adding to it, are the customer expectations set by the likes of Amazon and Uber which sets expectations from every interaction they have with various brands. Brands today can face heavy damages for not meeting consumer expectations. The vision of today’s retailer is to simplify, enliven and customise shopper experience of the tech-empowered customers. This has made companies like Amway, Walmart India and others make a larger shift by adapting smarter technologies and provide in-store journeys which the customers demand - as they shop both bricks and clicks.
Kushal Nahata, Co-founder & CEO of FarEye, a leading Global Logistics Management Solution, has been recently awarded as the Young Entrepreneur of the Year by Franchise India at the Indian Retail Congress - 2017, JW Marriott, New Delhi. Franchise India felicitated the industry stalwarts who have made their mark by crafting novel skills, leading from the front and making their organizations truly 'Global'.
Triangle Management Services is delighted to reveal the shortlist for the World Post & Parcel Awards 2017.
The World Post & Parcel Awards celebrates the successes of the emerging talents in mail and express from the past year. This year’s shortlist showcases a host of progressive businesses. All have demonstrated their ability to adapt to change and embrace the opportunities presented by great upheaval in the industry.
The overall winners of the Awards will be announced at a gala presentation evening on Wednesday 7 June at L’Hotel du Collectionneur in Paris, which also plays host to the World Mail and Express Europe Conference, to be held from 6-8 June.
Super Bowl LI have seen another magical finish with New England Patriots making a historic comeback win (34-28) in nerve-biting finals against Atlanta Falcons. James White scoring the game-winning two-yard touchdown in overtime against the Atlanta Falcons crowned the New England Patriots with Super Bowl LI.
Games like this spawn books, movies, go into the speeches of the motivational speakers. Not just this, they teach management lessons for Supply Chain as well. With the objectives getting clear to what are the goals to be achieved, and how to deliver within the stipulated time, it is nothing different than moving the ball from one place to another.
With the gap between traditional commerce & e-commerce worlds merging, every retailer today wants to engage with the customers through the channels they want to be engaged /interact rather than what the retailer used to engage with - the store.
The way consumers take their purchasing decisions has been altered -standing in stores, commuting to office, weighing options available in a social gathering they are just one click away and when they are ready to buy, an unending list of retailers pops up, the customer is more viable to choose the most convenient and fast delivery.Here is where the retailer has to compete with his fellows to win customer’s heart.
And what about the metric that keeps him winning? The speed at which the product is delivered and the chase to offer delightful and digitalised experience starts from here.
Today’s retailer is trying to cope up with the digitalisation to create a cross-channel experience for their customer. All of retail industry is looking towards providing an effective and Just-In-Time (JIT) service in a seamless way. Not to forget, it is not just the consumer journey that has been altered, the way retailers have to engage and interact with the customer has also changed.
The customer today wants every information right now. Thanks to the competitiveness of the companies that has resulted in this real-challenge. In today’s world where customer experience has to be done from tweet to receipt, the processes have to be accelerated the digitisation of processes.
Had it would have been automation of existing processes, there wouldn’t have been any debate about it. Companies would have embraced new technologies to go the tech way by now. But the cloud of is all about, Today’s need of the hour is going beyond automating an existing process. To beat the real challenge & with customer and productivity as twin pillars companies must reinvent the entire business process, re-engineer the existing models and cut down the number of steps required.