Field Service organizations have to deal with a huge number of customer requests that are spread across various geographies. With companies focusing more on brand –building and better service delivery it is very important for service organizations to improve their operations and increase the quality of service. Adding to it is the rise of competition in the market, resulting in multiple options in front of the customer. To retain the customer and to increase the customer base, enterprises should strategize and implement for a better field service management.
New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.
Sales-force automation emerges as a competitive necessity which involves the application of technology to support sales people and their managers. Broadly, sales force automation enables members of sales teams to become more efficient and effective in their job roles. To keep it simple technology enables companies to collect, store, analyse, distribute and use customer-related data for sales purposes. Customer-related data like this is the key to customer orientation and the development of long-term mutually beneficial relationships with customers.
Empower your field executive and make him happy and satisfied, to provide a better customer experience to your customer.
Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you.
A happy employee leads to a happy customer !!
In our blog series, cloud computing, we have discussed about basics of cloud computing and top ten reasons why field workforce should be on cloud. In this blog, we shall discuss about various types of cloud service models.
In cloud computing, there is a spectrum of offering types. There are five commonly used categories.
In our blog series on “Enterprise Mobility,” we have discussed on Enterprise Ecosystem and landscape. In the present blog, we shall know more about the segments present in an enterprise.
An enterprise has several business units and systems at execution level. Acronyms like FSM -Field Service Management, CRM- Customer Service Management, SCM-Supply Chain Management,
Cloud Computing is an emerging style of computing where applications, data, and resources are provided to users as services over the Web. The services provided may be available globally, always on, low in cost, ‘on demand’, massively scalable, ‘pay-as-you-grow’. Cloud computing is a technology that allows users to access software applications, store information, develop and test new software, create virtual servers, draw on disparate IT resources and more- all over the Internet.
Industries such as Logistics, E-commerce, Travel & Transport, employ a big chunk of their task-force to work in the field, who carry-out company’s flagship service. Often times, the team even works in other parts of the world. Such scenarios create management gray areas, where managers have no clue of the job status and possible risks. Field workers, on the other hand have no clue how to fix those possible risks and of further assignments.
Cloud Solution is now a mainstream technology, and in much better shape than it was, two years ago. Proof? Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. Powerful IT professionals have commented on its inevitable dominance on Information Technology Industry in the coming years.