Digitizing the customer journey in Retail World
Posted on 6th Jan 2017 in Blog
With the gap between traditional commerce & e-commerce worlds merging, every retailer today wants to engage with the customers through the channels they want to be engaged /interact rather than what the retailer used to engage with - the store.
The way consumers take their purchasing decisions has been altered -standing in stores, commuting to office, weighing options available in a social gathering they are just one click away and when they are ready to buy, an unending list of retailers pops up, the customer is more viable to choose the most convenient and fast delivery.Here is where the retailer has to compete with his fellows to win customer’s heart.
And what about the metric that keeps him winning? The speed at which the product is delivered and the chase to offer delightful and digitalised experience starts from here.
Today’s retailer is trying to cope up with the digitalisation to create a cross-channel experience for their customer. All of retail industry is looking towards providing an effective and Just-In-Time (JIT) service in a seamless way. Not to forget, it is not just the consumer journey that has been altered, the way retailers have to engage and interact with the customer has also changed.
Release Notes: January 3rd, 2017
Posted on 6th Jan 2017 in Release Notes
1.Routing - Improvements
- Different service time for different orders
- Add start time and end time in app job list
- Use google map api for plotting directions
- Show vehicle number in sequence
- enable new features for OrderV1 page
- Exception in assign to route handled and sleep time Logic changed
2.Public tracking page: show biker location in map.
3.Transaction List page customisation :Add All fixed attribute in List
Customisation(Sequence,track information etc)
4.Amplitude: Add amplitude for analytics and customer usability.
5.New exciting tool for job assignment :scheduling on the basis of slot.
6.Process Dashboard - Break Line chart containing 6 items into 2 charts (3 each).
Release Notes: 21st November 2016
Posted on 12th Dec 2016 in Release Notes
Add UPI money collection mode
Task Admin: Dropdown not rendering inside Array
Print pdf option in process listing (Custom PDF). 4"x6" labels in Custom PDF (both job master and process)
Create New attribute type : common screen for Signature and rating.
Add validations for preventing Nested array and objects
Schedule Task - Should be controlled by environment variable
Setup shared session cache - Redis
Create a role tracking, and show tracking page only users with tracking role
Add Process Start Date in every chart of process dashboard
Allow company admin to edit process data even if process reached to end state
Order V2 - Print runsheet shortcut missing after scan and assign - Create a common service across transaction, orders, ordersV2 and runsheet
Sub Process - Create scheduled event tool .
Add Event of Backup creation in mobile
Job Transaction : Add IMEI number and make sure that the old application is working properly.
Add Home Screen Customization for UPI money collection mode.
Create a monthly usage report
Operation Statistics Report Email - Change the Body
Task Admin : need support for Re-attempt date type attribute.
Job List Customisation - Allow all attribute except object, array and similar attributes.
Asset management + Communication log enhancements: Report
Re-engineering & accelerating your business processes
Posted on 3rd Nov 2016 in Blog
The customer today wants every information right now. Thanks to the competitiveness of the companies that has resulted in this real-challenge. In today’s world where customer experience has to be done from tweet to receipt, the processes have to be accelerated the digitisation of processes.
Had it would have been automation of existing processes, there wouldn’t have been any debate about it. Companies would have embraced new technologies to go the tech way by now. But the cloud of is all about, Today’s need of the hour is going beyond automating an existing process. To beat the real challenge & with customer and productivity as twin pillars companies must reinvent the entire business process, re-engineer the existing models and cut down the number of steps required.
Release Notes: Bug fixes on October 1st, 2016
Posted on 15th Oct 2016 in Release Notes
bugUser Summary Report : Manager downloading report for a specific hub BugIf manager is downloading report for a specific hub, then report is generated for all hubs assigned to that manager (instead of selected hub)bugMultiSelect drop down CSS issue
Feature Enhancements: October 1st, 2016
Posted on 15th Oct 2016 in Release Notes
It’s been a week that our new product features have been launched, and yet again we have come up with an interesting and cool stuff, so you can lean back and relax in your chair with a cup of coffee.
Radio button for SKU Validations:
SKU Validations! As an operations manager, how much amount of time do you spend on it? To make a complex process simpler & faster; we have launched radio buttons and now hours of your work is moved to just 1.2 seconds with radio buttons.
Wait! Not just doing it fast you can now self-document it the way you want.
Build or Buy?
Posted on 5th Oct 2016 in Blog
The battle between building in-house solution and outsourcing has been live ever since the new-age technologies are born. Here, is what today’s CIO should know when he is thinking about a mobility solution
Digitisation affects almost everything in today’s life. This shift made companies in rethinking the way they work in their day-to-day operations and think about solutions that help them in streamline processes, increase efficiency and cut costs. But what’s making today’s CIO’s rethink is whether to buy the solution or build it in-house. In today’s data-driven world, the real call lies in knowing if building a mobility solution in-house helps in accelerating the growth or deploying a solution would be better.
Release Notes : 13th September 2016
Posted on 13th Sep 2016 in Release Notes
Task Admin - Carry forward on Dashboard and show the pending job
Process : Create Start date to calculate dashboard.
Change process Dashboard - Aging Report , Service level, Last 14days performance according to process start date
Process Dashboard - Configure to show last 90 days range by default
Process Dashboard - "14 Days Success vs Total Logistic Cycle" add total success for each day.
Create orders Aging report on dashboard
Task Admin : Execute Before Validation before modal gets open
Process Add - add hub Id as an optional field
Hub Assign(Managers) - Add select all + search
Sub process Add - show Count how many items are scanned/selected
Task Admin - Array implementation for Field Attributes
Add event log for job alarm and live job in tracking and tracking v2
Kepuasan Pelanggan - 3 tips to woo shopoholics with your service!
Posted on 29th Aug 2016 in Blog
Indonesia! The first thing that comes on the top of the mind when we hear about it is its unique distinction as the largest archipelago which has a mind-boggling 17,000 islands in its kitty. This unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. With the changing times, Indonesia has seen a sharp upsurge in the online shopoholics and this has made the logistics segment hotter.
Trends in logistics:
According to the State of Logistics -2015 produced by Center of Logistics and Supply Chain Studies & World Bank, there has been an interesting insights in the change in the plight of logistics trends. The competence of Indonesian logistics has been increased by 21 ranks with the logistics indicator.
If previously there were 20 deliveries monthly per company an year-or-year and half ago, now it is getting around 60 deliveries a day. If consumers can’t get their goods quickly, cheaply & reliably-there’s no business. This makes solving the logistics puzzle not just lucrative, but also crucial to the growth of ecommerce itself.
The geography of SEA poses challenges for logistics. For e.g., the remote islands of Indonesia make it particularly hard to deliver products. Last Mile Delivery is particularly crucial in a region where Cash-on-Delivery (CoD) is so common. According to Forrester, there is a higher cross-border ecommerce in Indonesia after Singapore & Malaysia.
Release Notes : 24th August 2016
Posted on 24th Aug 2016 in Release Notes
Mark deleted transaction as red in order details page.
Improve the way branches are assigned to managers.
Merge all sync related pages under one page named "Sync"
While scanning any packet, if it is not found, then maintain a log for audit.
Data Store API optimisation in system task
Show data store item list sorted by created time.(latest on top)