FarEye Blog

Ecommerce, Customer expectations & Delivery Management!!

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Today’s fast paced world means everything we order online on e-commerce websites arrives at our doorstep within days. We are so accustomed to it that we expect that our packages can always be tracked and we like our delivery to be customized according to our requirements. Behind the scenes, the whole process is not as simple and involves multiple steps.

This is where delivery management software steps in and streamlines the process of picking up, processing and delivering packages. For the sender as well as the receivers, the time between the package being sent and received is crucial. Delivery management software is not only used for tracking packages form e-commerce websites, but also for tracking big shipments that have been imported or exported.

Sub standard software does not cut it. To streamline the logistics of the entire process, a delivery tracking software is employed. The barcode on the label of a package contains important information about the package. Once a package is delivered to the warehouse and scanned, it enters the system. From there on, it is easy to locate the position of the package, whether it is in storage or out for delivery.

Having such tracking software eliminates the problems that come with misplaced packages and customer complaints. When there is digital evidence of where, when and how a package was sent, most complaints about late delivery etc. can be resolved immediately. Also having this information on a web server means it can be accessed anywhere. Whether the delivery person is on the road or the manager is in the office, the information is accessible by all.

E-commerce growth has brought with it an increasing number of home deliveries. Last mile deliveries are becoming slightly difficult with the end consumer not being available to receive their packages. Despite the use delivery automation software, there is absolutely no way to predict whether a delivery will be received or not. It is not always possible to make a delivery as per the customer’s time request. As e-commerce companies continue to find solutions for this problem, logistics software will have to keep up with the solutions and incorporate it into their automation software.

While having courier software has made lives easier for everyone in the delivery supply chain, it is important for a delivery company to stay updated with the latest technology available in the market. Software such as this optimizes the work allocated to each driver, while also satisfying the need of the end consumer to track his or her package, see the estimated date of delivery as well as set a delivery time.

From a planning perspective, delivery management software is beneficial for planning drop off routes. Location, special request, the number of drivers and vehicles are only some of the variable that can be put in to plan an efficient delivery route.