Digitizing the customer journey in Retail World
Posted on 6th Jan 2017 in Blog
With the gap between traditional commerce & e-commerce worlds merging, every retailer today wants to engage with the customers through the channels they want to be engaged /interact rather than what the retailer used to engage with - the store.
The way consumers take their purchasing decisions has been altered -standing in stores, commuting to office, weighing options available in a social gathering they are just one click away and when they are ready to buy, an unending list of retailers pops up, the customer is more viable to choose the most convenient and fast delivery.Here is where the retailer has to compete with his fellows to win customer’s heart.
And what about the metric that keeps him winning? The speed at which the product is delivered and the chase to offer delightful and digitalised experience starts from here.
Today’s retailer is trying to cope up with the digitalisation to create a cross-channel experience for their customer. All of retail industry is looking towards providing an effective and Just-In-Time (JIT) service in a seamless way. Not to forget, it is not just the consumer journey that has been altered, the way retailers have to engage and interact with the customer has also changed.
Re-engineering & accelerating your business processes
Posted on 3rd Nov 2016 in Blog
The customer today wants every information right now. Thanks to the competitiveness of the companies that has resulted in this real-challenge. In today’s world where customer experience has to be done from tweet to receipt, the processes have to be accelerated the digitisation of processes.
Had it would have been automation of existing processes, there wouldn’t have been any debate about it. Companies would have embraced new technologies to go the tech way by now. But the cloud of is all about, Today’s need of the hour is going beyond automating an existing process. To beat the real challenge & with customer and productivity as twin pillars companies must reinvent the entire business process, re-engineer the existing models and cut down the number of steps required.
Build or Buy?
Posted on 5th Oct 2016 in Blog
The battle between building in-house solution and outsourcing has been live ever since the new-age technologies are born. Here, is what today’s CIO should know when he is thinking about a mobility solution
Digitisation affects almost everything in today’s life. This shift made companies in rethinking the way they work in their day-to-day operations and think about solutions that help them in streamline processes, increase efficiency and cut costs. But what’s making today’s CIO’s rethink is whether to buy the solution or build it in-house. In today’s data-driven world, the real call lies in knowing if building a mobility solution in-house helps in accelerating the growth or deploying a solution would be better.
Kepuasan Pelanggan - 3 tips to woo shopoholics with your service!
Posted on 29th Aug 2016 in Blog
Indonesia! The first thing that comes on the top of the mind when we hear about it is its unique distinction as the largest archipelago which has a mind-boggling 17,000 islands in its kitty. This unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. With the changing times, Indonesia has seen a sharp upsurge in the online shopoholics and this has made the logistics segment hotter.
Trends in logistics:
According to the State of Logistics -2015 produced by Center of Logistics and Supply Chain Studies & World Bank, there has been an interesting insights in the change in the plight of logistics trends. The competence of Indonesian logistics has been increased by 21 ranks with the logistics indicator.
If previously there were 20 deliveries monthly per company an year-or-year and half ago, now it is getting around 60 deliveries a day. If consumers can’t get their goods quickly, cheaply & reliably-there’s no business. This makes solving the logistics puzzle not just lucrative, but also crucial to the growth of ecommerce itself.
The geography of SEA poses challenges for logistics. For e.g., the remote islands of Indonesia make it particularly hard to deliver products. Last Mile Delivery is particularly crucial in a region where Cash-on-Delivery (CoD) is so common. According to Forrester, there is a higher cross-border ecommerce in Indonesia after Singapore & Malaysia.
Delivering with agility- Business Process Management
Posted on 13th Jun 2016 in Blog, Release Notes
The core objective of any business is to increase the productivity and also to enhance customer satisfaction. To achieve the desired objectives, organisations must analyse dynamic processes and the flow of operations on a day-to-day level. A major part of this can be achieved by re-engineering business processes so that there won’t be any “process gaps” between the subsequent processes, people and information. Running processes parallely help in increasing the profit margin and service levels.
Process Orchestration Engine:
To give more flexibility to the users and help them in saving the time it is very important to have a proper coordination between human and machine interaction and run the processes parallely.
Consider a scenario where the engineer attends a customer who has placed a customer request for repair of an AC. The engineer attends the customer, examines the equipment and then notifies to the manager that a part of the equipment or the entire equipment has to be replaced. The manager without any delay arranges for the desired equipment and either a new field engineer would be collecting the equipment and reaching out to the customer and finishes the task. This helps in increasing the flexibility in operations through quick flow of information and also helps in time-saving.
When constructing the intelligent business processes, FarEye considers three major components of day-to-day business: people, processes and information. People instigate the processes and feed the results to other people involved in the processes whereas processes are designed such that workflows or the events operate parallely and optimise the productivity on a day-today level. FarEye’s Intelligent BPM systems tie these components together to enable people to make dynamic, proactive and informed decisions.
Monitor your workforce better with a Geofence!
Posted on 20th May 2016 in Blog, Release Notes
Why do you think monitoring field workforce is vital for any organization? Is it because of security? Or productivity measures?
Geo-fencing for an enterprise can be effective to monitor workforce movement in a desired location. By setting a virtual fence, you can give clear instructions to your workforce. Creating a virtual fence and further offering it as part of a mobile app will actually let you know the location of the respective app users within this virtual fence. It will also tell when the executive entered or left the fence area. But how knowing the location information of users can be beneficial? To be precise there is an array of advantages related to this. Most prominent of them is the business advantage of triggering a push notification to the user.
Manage your orders effectively!
Posted on 19th May 2016 in Blog, Release Notes
Large organisations today, have complexity in managing orders and it this in turn, escalates supply-chain costs and also the inaccurate promises. A centralized view of orders cuts down the complexities, and enables them to identify and rectify the issues before they become an issue for the customers.
Challenges faced in managing orders:
(i) Higher costs/ more time taken in solving the issue: Without a centralised view of orders, it would be difficult for the operations manager to prioritize, which field worker is right to assign the order or which route to assign in order to reach to the customer quickly.
(ii) Poor Customer Service: With no proper view of orders, it becomes difficult for the manager/organisation to keep the promise and deliver to the customer. This shows a serious impact on timescales and customer satisfaction.
Invoicing Made Easy!
Posted on 19th May 2016 in Blog, Release Notes
Paperwork, rekeying data and not having access to key information are all factors that are detrimental to the productivity of the field workforce. Invoices contribute to the bottom line of an enterprise. Raising an invoice involves labour-intensiveness and also it involves a processing time in it which would be around three to four days (on an average). The challenges involved in traditional invoice processing include., increase in the chance of error due to multiple sources, paper invoices are tough to monitor: In today’s fast paced work environment, paper invoices can be filed away and forgotten. Also, it fails to give financial visibility in the organisation and paper invoices are labour intensive: Data entry activity, each invoice necessitates a manual cross-reference for validity which involves comparing the invoices etc.
How to deliver on-time despite the routing challenges in India..
Posted on 9th May 2016 in Blog, Release Notes
With the distance traveled partly derived from its use of real-world data, relatively from predictive analytics and historical database, it remains as a crucial metric for the enterprises to understand the actual time spent, amount of fuel that is required etc. This in-turn helps making better schedules while keeping costs intact. Routing actual road distance measures the door-to-door travel time for mobile employees and compiling a historical database.
5 ways to delight your customer with best service..
Posted on 15th Apr 2016 in Blog
With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.