Monitor your workforce better with a Geofence!

Date Posted on 20th May 2016 in Blog

Why do you think monitoring field workforce is vital for any organization? Is it because of security? Or productivity measures? 

Geo-fencing for an enterprise can be effective to monitor workforce movement in a desired location. By setting a virtual fence, you can give clear instructions to your workforce. Creating  a virtual fence and further offering it as part of a mobile app will actually let you know the location of the respective app users within this virtual fence. It will also tell when the executive entered or left the fence area. But how knowing the location information of users can be beneficial? To be precise there is an array of advantages related to this. Most prominent of them is the business advantage of triggering a push notification to the user.

Manage your orders effectively!

Date Posted on 19th May 2016 in Blog

Large organisations today, have complexity in managing orders and it this in turn, escalates supply-chain costs and also the inaccurate promises. A centralized view of orders cuts down the complexities, and enables them to identify and rectify the issues before they become an issue for the customers.

Challenges faced in managing orders:

(i) Higher costs/ more time taken in solving the issue: Without a centralised view of orders, it would be difficult for the operations manager to prioritize, which field worker is right to assign the order or which route to assign in order to reach to the customer quickly.
(ii) Poor Customer Service: With no proper view of orders, it becomes difficult for the manager/organisation to keep the promise and deliver to the customer. This shows a serious impact on timescales and customer satisfaction.

Invoicing Made Easy!

Date Posted on 19th May 2016 in Blog

Paperwork, rekeying data and not having access to key information are all factors that are detrimental to the productivity of the field workforce. Invoices contribute to the bottom line of an enterprise. Raising an invoice involves labour-intensiveness and also it involves a processing time in it which would be around three to four days (on an average). The challenges involved in traditional invoice processing include., increase in the chance of error due to multiple sources, paper invoices are tough to monitor: In today’s fast paced work environment, paper invoices can be filed away and forgotten. Also, it fails to give financial visibility in the organisation and paper invoices are labour intensive: Data entry activity, each invoice necessitates a manual cross-reference for validity which involves comparing the invoices etc.

How to deliver on-time despite the routing challenges in India..

Date Posted on 9th May 2016 in Blog

With the distance traveled partly derived from its use of real-world data, relatively from predictive analytics and historical database, it remains as a crucial metric for the enterprises to understand the actual time spent, amount of fuel that is required etc. This in-turn helps making better schedules while keeping costs intact. Routing actual road distance measures the door-to-door travel time for mobile employees and compiling a historical database.

5 ways to delight your customer with best service..

Date Posted on 15th Apr 2016 in Blog

With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.

We work hard, we party harder at FarEye..

Date Posted on 3rd Apr 2016 in Blog

FarEye’s workstation is blended with employees from different cultures across India and some  other international partners. We work together, we party together!!

Youth-led, fast-moving startup has become such a cliche that it's even been mocked in pop culture. FarEye have modeled its aesthetic much more than a sleek office and fun perks. The innovative and energetic vibe exhibited by our team can be boiled down to four themes that connect the “ethos” of the company: passion, personality, agility and authenticity.
 

"Serving the customers the way they wanted, helps you in retaining the customer," Piyush Ranjan, Co-Founder of Door Mint

Date Posted on 23rd Mar 2016 in Customer Stories, Blog

We recently stopped by at Mr. Piyush Ranjan's office and had a small chat with him over a coffee. Hard - core techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user friendly and scalable systems that solve real problems. Being listed by Forbes as a startup to watch out for in 2016, FarEye is proud to be associated with Doormint. In a candid conversation with one of the co-founders, Mr. Piyush Ranjan, we got an overview of the operations and how Doormint is determined to change the home laundry landscape in India.

Online Grocery Delivery: What Could Possibly Go Wrong?

Date Posted on 21st Mar 2016 in Blog

The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores. 

Recently, we talked to Shipra, who ordered from an online grocery. Let’s call it GoGrocery. GoGrocery provides hyperlocal solutions to grocery problems and requirements in Mumbai’s Andheri West area. Shipra placed her order just last week. It was the usual list of things she needed, wheat flour, olive oil, pulses, biscuits, sugar and tea leaves. The ordering process was simple. She logged on to the app, picked what she wanted and placed her order. 

GoGorcery’s dispatch system was pretty fast. The order was delivered to her home within 4 hours, just as they had claimed on the first page of the mobile app. During delivery, she simply signed, paid and carried the bag inside. Since she could see the pulses and biscuits on top, she assumed the order was hers. But the next day when the maid was putting everything in place, she saw a few products missing and a few that she hadn’t ordered. Looked like they had delivered the wrong order. 
 

Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics

Date Posted on 21st Mar 2016 in Customer Stories, Blog

In our happycustomers series., we happened to have a word with Mr. Anjani Kumar who is the man behind recent success of Safexpress. An industry expert and an avid lover of technology and analytics Mr. Anjani shared his insights on the upcoming trends in the Logistics & how mobility would be the game-changer in it. Here is a snapshot of our candid conversation with him.
 

Reaching New Horizons: LMF Asia #CEOTalks

Date Posted on 14th Mar 2016 in CEO Talks, Blog

Kushal Nahata, Co-Founder & CEO of FarEye“Thank you Jeong and the entire LMF Asia & Singex team for pulling off such a marvelous event. Not only was the show ideated well but you guys went out of your way to assist your participants and delegates at every step - right from picking a booth to the resolving admin issues. I personally witnessed it when I faced the last minute visa glitch that you helped resolve from your end and I am grateful for that. It would have been disheartening to not be able to participate at this Forum.

As a participant and speaker at LMF Asia I can most confidently say that this is great platform to bring together everybody associated with last mile fulfillment - right from logistics players to technology providers to thought leaders to aspiring start-ups on one platform.”

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FarEye’s technology solutions revolutionise enterprise operations by empowering the field workforce of a client company using a powerful mobile platform. FarEye’s intuitive dashboard delivers real-time visibility to CXOs to better serve their customers. This empowers the enterprises to build a competitive advantage by improving its agility. Read more

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