"Serving the customers the way they wanted, helps you in retaining the customer," Piyush Ranjan, Co-Founder of Door Mint
Posted on 23rd Mar 2016 in Blog, Customer Stories
We recently stopped by at Mr. Piyush Ranjan's office and had a small chat with him over a coffee. Hard - core techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user friendly and scalable systems that solve real problems. Being listed by Forbes as a startup to watch out for in 2016, FarEye is proud to be associated with Doormint. In a candid conversation with one of the co-founders, Mr. Piyush Ranjan, we got an overview of the operations and how Doormint is determined to change the home laundry landscape in India.
Online Grocery Delivery: What Could Possibly Go Wrong?
Posted on 21st Mar 2016 in Blog
The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores.
Recently, we talked to Shipra, who ordered from an online grocery. Let’s call it GoGrocery. GoGrocery provides hyperlocal solutions to grocery problems and requirements in Mumbai’s Andheri West area. Shipra placed her order just last week. It was the usual list of things she needed, wheat flour, olive oil, pulses, biscuits, sugar and tea leaves. The ordering process was simple. She logged on to the app, picked what she wanted and placed her order.
GoGorcery’s dispatch system was pretty fast. The order was delivered to her home within 4 hours, just as they had claimed on the first page of the mobile app. During delivery, she simply signed, paid and carried the bag inside. Since she could see the pulses and biscuits on top, she assumed the order was hers. But the next day when the maid was putting everything in place, she saw a few products missing and a few that she hadn’t ordered. Looked like they had delivered the wrong order.
Getting Candid with Mr. Anjani, CIO of Safexpress on Mobility & Analytics
Posted on 21st Mar 2016 in Blog, Customer Stories
In our happycustomers series., we happened to have a word with Mr. Anjani Kumar who is the man behind recent success of Safexpress. An industry expert and an avid lover of technology and analytics Mr. Anjani shared his insights on the upcoming trends in the Logistics & how mobility would be the game-changer in it. Here is a snapshot of our candid conversation with him.
Reaching New Horizons: LMF Asia #CEOTalks
Posted on 14th Mar 2016 in Blog, CEO Talks
“Thank you Jeong and the entire LMF Asia & Singex team for pulling off such a marvelous event. Not only was the show ideated well but you guys went out of your way to assist your participants and delegates at every step - right from picking a booth to the resolving admin issues. I personally witnessed it when I faced the last minute visa glitch that you helped resolve from your end and I am grateful for that. It would have been disheartening to not be able to participate at this Forum.
As a participant and speaker at LMF Asia I can most confidently say that this is great platform to bring together everybody associated with last mile fulfillment - right from logistics players to technology providers to thought leaders to aspiring start-ups on one platform.”
Get a 360 degree view on what is going on the field
Posted on 10th Mar 2016 in Blog
For service organisations, field operations are the last frontier where the enterprise information systems, labor controls, and productivity tools have yet to yield results. Dashboard gives a broader picture of what is going on the field. A business intelligence dashboard is a data visualization tool that displays the current status of metrics and Key Performance Indicators (KPI’s) for an enterprise.
Ecommerce, Customer expectations & Delivery Management!!
Posted on 9th Mar 2016 in Blog
Today’s fast paced world means everything we order online on e-commerce websites arrives at our doorstep within days. We are so accustomed to it that we expect that our packages can always be tracked and we like our delivery to be customized according to our requirements. Behind the scenes, the whole process is not as simple and involves multiple steps.
This is where delivery management software steps in and streamlines the process of picking up, processing and delivering packages. For the sender as well as the receivers, the time between the package being sent and received is crucial. Delivery management software is not only used for tracking packages form e-commerce websites, but also for tracking big shipments that have been imported or exported.
Making Singaporeans happy!
Posted on 29th Feb 2016 in Blog
Singapore! Lavishness and sophisticated lifestyle occupies the first place when one come across it. It boasts world-class infrastructure with highest disposable income in the region. Singapore has a stable economy, with astonishing internet and smartphone penetration and a strategic position smack amidst the developing countries.
An interesting survey done on Singaporeans shows that they are shopaholics online and offline. A recent study shows that at least 26% of Singaporeans shop online at least once a week. And also about 50% would do all shopping online.
Ignorance is not always bliss – Increase your last mile visibility
Posted on 26th Feb 2016 in Blog
Ever landed up at your customer’s house to deliver despite being told that s/he will be unavailable? How many times have you been dumbfounded when asked by a customer ‘how far is the delivery person?’ Have you picked-up the returned goods the following day even though your runners were in the vicinity? Clueless about your fulfillment status?
Scheduling made Easy!!
Posted on 24th Feb 2016 in Blog
Having a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity ? Know how well you can schedule your workforce based on the availability of the workforce and workload. Understand different ways of scheduling and choose the one best fits you based on your workflow.
How Schedule & Dispatch work with FarEye?
You can easily create a job, push customer information and set the priority. Once it is done., push the job on to the mobile phones of the field workforce. FarEye offers four scheduling options which helps you to optimize the resources available based on jobs, availability of resources, proximity of the location and the field executives with intelligent automation. Now you can choose your business process based on your workflow and achieve unprecedented level of efficiency and quality.
#HappyCustomers: Driving logistics in South East Asia - Acommerce
Posted on 19th Feb 2016 in Blog, Customer Stories
South East Asia have become attractive for the logistics with the rise of ecommerce. With the world’s third largest population and with growing internet connectivity South East is catching the eyes of the investors and lots of other players.
With the penetration of Mobile Internet and the rise of ecommerce being the turning point for this trend, the ecommerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce.