Many ecommerce, logistics, consumer durables, BFSI companies build an in-house IT infrastructure to automate field workforce and to enhance their operational efficiency. Let us see the challenges faced by the in-house IT department.
Scalability: In an ever-changing business environment, scalability is essential in administrative, functional and geographic fronts. The application architecture must accommodate an increasing number of licensed devices users-on-demand. Managing & budgeting a growing a number of licensed devices may be a challenge. Front-end application functionality must be easily adaptable to include new features because of used demand.
Customization: Usually, SAAS/IAAS/PAAS products can be updated without user even seeing that, in-house products needs reinstallation and possible customizations when it comes to new features etc. With data being critical, configuration issues might cause huge loss of data. Customization can be costly and can complicate future upgrades to the software because the code changes/modifications may not easily migrate to the new version.
Integrating devices with Enterprise Information Systems: Enterprise Information Systems have both operational (transaction processing) and informational (data storage, retrieval and reporting) functions. The operational goals tend to be focused on efficiency, 31% integrating with other systems.
Technological Volatility: Because of relative immaturity, the risk of technology obsolescence and volatility is high in the enterprise mobility market. Shorter technology refresh cycles due to rapid advances in mobile technologies, device capabilities, feature sets, operating systems and application software are big barriers for organizations looking to invest in enterprise mobility solutions.
Operational Excellence: The major part of the costs with in-house solutions is related to the OpEx aspect running in the system, making sure servers, devices and all other part of the infrastructure is up and running in-house solutions costs (50-80%) of total costs. The setup costs are around 5-20%, 5-15% deployment costs, maintenance costs are around 5-15%, devops 50-80%.
Dedicated Resources Team: The main advantage of having a dedicated resource team is to have an excellent infrastructure and well-defined processes. It reduces 40% of the project cost. Visibility of users, devices and applications for planning & troubleshooting is very important and to do this, a dedicated resources team is essential.
Cloud Infrastructure: Cloud computing offers substantial benefits in terms of agility and cost-effectiveness but cloud computing platforms are not commodities with one easily substituted for another. One can easily end up with some workloads that can only run enterprises and some that can only run specific proprietary clouds. Once you move a workload to a proprietary cloud, it typically requires rewriting and/or reconfigurations to move back onsite. Nowadays, 7 out of 10 people opting for mobile shopping hence ecommerce industry has been phenomenally and therefore the need for integrated logistics service providers in India has increased.