Release Notes : 24th August 2016

Date Posted on 24th Aug 2016 in Release Notes

Minor Features:

Mark deleted transaction as red in order details page.

Improve the way branches are assigned to managers.

Merge all sync related pages under one page named "Sync"

While scanning any packet, if it is not found, then maintain a log for audit.

Data Store API optimisation in system task

Show data store item list sorted by created time.(latest on top)

Release Notes : 8th August, 2016

Date Posted on 9th Aug 2016 in Release Notes

In our recent release, we have fixed few bugs in Sub-process & dev console. Along with this, we have enhanced Caller ID functionality, Merchant users can download transaction dump, improved validations on field attribute in Task Admin, support for Landscape mode in Custom PDF print, Order V2 - show Biker name in the list for Assigned and completed orders & restriction of Incoming and Outgoing call using basic MDM setting to name a few.

Release Notes : 2nd August

Date Posted on 1st Aug 2016 in Release Notes

New features and UI Modifications:

Auto Routing - Use Google map api for distance matrix

GPS Tracking logs API - Add option to pass multiple EMP CODE

Process - Add a feature to call Rest API from system task

Dump reports (transaction, order and process) - Option to select multiple hubs

 

Data Store!

Date Posted on 13th Jun 2016 in Release Notes


The Internet era brought about new challenges for data storage and processing, which prompted the creation of new technologies. When you review the various AWS data storage options, the situation might seem similar unless you know how to compare the available options. AWS provides a dozen services that can be classified as “data storage services.” Why do you think enterprises save data? Storing and securing data is most important for enterprises because it helps in analysing the operations, customer behaviour through better decision making. Also, it helps in storing the data which can be used for later purposes.

Delivering with agility- Business Process Management

Date Posted on 13th Jun 2016 in Blog, Release Notes

The core objective of any business is to increase the productivity and also to enhance customer satisfaction.  To achieve the desired objectives, organisations must analyse dynamic processes and the flow of operations on a day-to-day level. A major part of this can be achieved by re-engineering business processes so that there won’t be any “process gaps” between the subsequent processes, people and information. Running processes parallely help in increasing the profit margin and service levels.


Process Orchestration Engine:

To give more flexibility to the users and help them in saving the time it is very important to have a proper coordination between human and machine interaction and run the processes parallely.
Consider a scenario where the engineer attends a customer who has placed a customer request for repair of an AC. The engineer attends the customer, examines the equipment and then notifies to the manager that a part of the equipment or the entire equipment has to be replaced. The manager without any delay arranges for the desired equipment and either a new field engineer would be collecting the equipment and reaching out to the customer and finishes the task. This helps in increasing the flexibility in operations through quick flow of information and also helps in time-saving.
 

When constructing the intelligent business processes, FarEye considers three major components of day-to-day business: people, processes and information. People instigate the processes and feed the results to other people involved in the processes whereas processes are designed such that workflows or the events  operate parallely and optimise the productivity on a day-today level. FarEye’s Intelligent BPM systems tie these components together to enable people to make dynamic, proactive and informed decisions.

Manage your devices - Mobile Device Management!

Date Posted on 21st May 2016 in Release Notes

With the rise in field workforce with mobile-enabled devices like tablets, PC’s and mobile phones there has also been an increase in the crippling infrastructure and the operations. As the adoption of mobile devices grow, and the data to which these mobile devices have access expands, there has been a considerable rise in the challenges relating to mail access, security policies and wireless settings that IT teams have to manage on a daily basis.


Enterprise application anticipates data security and real-time management of application/device. Mobile device management (MDM) is the approach for user-device management for data security and real-time device management. MDM solution or product possesses both server-side and mobile client-side handling. Server console sustains features to manage and control devices with respective configurations. These configurations or settings are communicated to client devices via respective protocols. And respective client implementation takes care for configuration management execution and other device-level security mechanism.

Monitor your workforce better with a Geofence!

Date Posted on 20th May 2016 in Blog, Release Notes

Why do you think monitoring field workforce is vital for any organization? Is it because of security? Or productivity measures? 

Geo-fencing for an enterprise can be effective to monitor workforce movement in a desired location. By setting a virtual fence, you can give clear instructions to your workforce. Creating  a virtual fence and further offering it as part of a mobile app will actually let you know the location of the respective app users within this virtual fence. It will also tell when the executive entered or left the fence area. But how knowing the location information of users can be beneficial? To be precise there is an array of advantages related to this. Most prominent of them is the business advantage of triggering a push notification to the user.

Manage your orders effectively!

Date Posted on 19th May 2016 in Blog, Release Notes

Large organisations today, have complexity in managing orders and it this in turn, escalates supply-chain costs and also the inaccurate promises. A centralized view of orders cuts down the complexities, and enables them to identify and rectify the issues before they become an issue for the customers.

Challenges faced in managing orders:

(i) Higher costs/ more time taken in solving the issue: Without a centralised view of orders, it would be difficult for the operations manager to prioritize, which field worker is right to assign the order or which route to assign in order to reach to the customer quickly.
(ii) Poor Customer Service: With no proper view of orders, it becomes difficult for the manager/organisation to keep the promise and deliver to the customer. This shows a serious impact on timescales and customer satisfaction.

Dedicated cloud service & white-label solution

Date Posted on 19th May 2016 in Release Notes

To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud.
Also, adding to the above advantages deploying of a private cloud helps in cost reduction, enhancing service quality and reducing the time taken to deliver what the users demand. Cost savings which are defined by the standardization of services or automation reduce operational costs and fee IT personnel to focus more on serving customers than on activities with little or no added value.

FarEye + FreedCamp Collaboration

Date Posted on 19th May 2016 in Release Notes

Connecting tasks, processes and people helps in changing the workplace and fostering innovation. With increased collaboration amongst the workforce you could see an increase in the productivity, rise in efficiency and quality of service.


To help customers reach desired goals within a stipulated time and increase the efficiency we have recently collaborated with FreedCamp, a project management tool that helps in better collaboration amongst the workforce. Maintaining right quality of service, on-time delivery of service and ensuring productivity are the three key metrics that a project manager keeps in his mind.

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FarEye’s technology solutions revolutionise enterprise operations by empowering the field workforce of a client company using a powerful mobile platform. FarEye’s intuitive dashboard delivers real-time visibility to CXOs to better serve their customers. This empowers the enterprises to build a competitive advantage by improving its agility. Read more

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