Ignorance is not always bliss – Increase your last mile visibility
Posted on 26th Feb 2016 in Blog
Ever landed up at your customer’s house to deliver despite being told that s/he will be unavailable? How many times have you been dumbfounded when asked by a customer ‘how far is the delivery person?’ Have you picked-up the returned goods the following day even though your runners were in the vicinity? Clueless about your fulfillment status?
Scheduling made Easy!!
Posted on 24th Feb 2016 in Blog
Having a distributed field workforce? Worried on how to schedule your workforce efficiently and maximize your productivity ? Know how well you can schedule your workforce based on the availability of the workforce and workload. Understand different ways of scheduling and choose the one best fits you based on your workflow.
How Schedule & Dispatch work with FarEye?
You can easily create a job, push customer information and set the priority. Once it is done., push the job on to the mobile phones of the field workforce. FarEye offers four scheduling options which helps you to optimize the resources available based on jobs, availability of resources, proximity of the location and the field executives with intelligent automation. Now you can choose your business process based on your workflow and achieve unprecedented level of efficiency and quality.
#HappyCustomers: Driving logistics in South East Asia - Acommerce
Posted on 19th Feb 2016 in Blog, Customer Stories
South East Asia have become attractive for the logistics with the rise of ecommerce. With the world’s third largest population and with growing internet connectivity South East is catching the eyes of the investors and lots of other players.
With the penetration of Mobile Internet and the rise of ecommerce being the turning point for this trend, the ecommerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce.
Establishing IPSec tunnel using Openswan tool on Amazon EC2
Posted on 5th Feb 2016 in Blog
Openswan is an IPsec implementation for Linux. There are many documents and tutorial floating around the web but none of them are complete. We have mentioned all the steps which we did to establish the tunnel.
We have also included the DON'Ts in this article which you may find on the web, but will only consume un-necessary time.
Mobility Solution helps Bajaj Capital in increasing their customer visits: #Happycustomers
Posted on 28th Jan 2016 in Blog, Customer Stories
In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. With the changing consumer demands and the rising cost of operations, Financial institutions are investing in technology and reaping the benefits of mobility solutions. A configurable mobile application helps in streamlining the field operations, save information on the field and identifying new customers.
We happened to have a word Mr. Rachit Mongia, Executive Vice President at Bajaj Capital Insurance Broking Limited & Mr. Jolly Asija, Vice President-Customer Services. Here is the gist of our conversation we had with them.
Why we love Analytics in Last Mile (And you should too!)
Posted on 22nd Jan 2016 in Blog
Last Mile Delivery challenges deal with information & delay on one hand and huge data loss on the other hand. In today’s world it is important to gain a cutting edge over the competitors. To have a deeper understanding of the operations and the analytical needs of service organisations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level.
#Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express
Posted on 14th Jan 2016 in Blog, Customer Stories
The Last Mile Delivery industry has been facing a plethora of challenges over the years. With the rising ecommerce and industry becoming very competitive, Logistics players adapting to the new technologies to curb the challenges. Delivery Management have become crucial for Logistics players nowadays. We managed to have a word with Mr. Jaideep Singh, from Ecom Express about the challenges faced by them, and how they are catering the customer needs with superior customer experience.
Field Service Organization? Know how well you can manage your workforce.
Posted on 9th Jan 2016 in Blog
Field Service organizations have to deal with a huge number of customer requests that are spread across various geographies. With companies focusing more on brand –building and better service delivery it is very important for service organizations to improve their operations and increase the quality of service. Adding to it is the rise of competition in the market, resulting in multiple options in front of the customer. To retain the customer and to increase the customer base, enterprises should strategize and implement for a better field service management.
#Bucketlist for the #enterprises, this New Year: #1 Better Service
Posted on 21st Dec 2015 in Blog
New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.
Sales Force Automation - I
Posted on 24th Oct 2015 in Blog
Sales-force automation emerges as a competitive necessity which involves the application of technology to support sales people and their managers. Broadly, sales force automation enables members of sales teams to become more efficient and effective in their job roles. To keep it simple technology enables companies to collect, store, analyse, distribute and use customer-related data for sales purposes. Customer-related data like this is the key to customer orientation and the development of long-term mutually beneficial relationships with customers.