Mobility Solution helps Bajaj Capital in increasing their customer visits: #Happycustomers
Posted on 28th Jan 2016 in Blog, Customer Stories
In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives. With the changing consumer demands and the rising cost of operations, Financial institutions are investing in technology and reaping the benefits of mobility solutions. A configurable mobile application helps in streamlining the field operations, save information on the field and identifying new customers.
We happened to have a word Mr. Rachit Mongia, Executive Vice President at Bajaj Capital Insurance Broking Limited & Mr. Jolly Asija, Vice President-Customer Services. Here is the gist of our conversation we had with them.
Why we love Analytics in Last Mile (And you should too!)
Posted on 22nd Jan 2016 in Blog
Last Mile Delivery challenges deal with information & delay on one hand and huge data loss on the other hand. In today’s world it is important to gain a cutting edge over the competitors. To have a deeper understanding of the operations and the analytical needs of service organisations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level.
#Happycustomer: Tackling Last Mile Challenges & keeping customer happy || Ecom Express
Posted on 14th Jan 2016 in Blog, Customer Stories
The Last Mile Delivery industry has been facing a plethora of challenges over the years. With the rising ecommerce and industry becoming very competitive, Logistics players adapting to the new technologies to curb the challenges. Delivery Management have become crucial for Logistics players nowadays. We managed to have a word with Mr. Jaideep Singh, from Ecom Express about the challenges faced by them, and how they are catering the customer needs with superior customer experience.
Field Service Organization? Know how well you can manage your workforce.
Posted on 9th Jan 2016 in Blog
Field Service organizations have to deal with a huge number of customer requests that are spread across various geographies. With companies focusing more on brand –building and better service delivery it is very important for service organizations to improve their operations and increase the quality of service. Adding to it is the rise of competition in the market, resulting in multiple options in front of the customer. To retain the customer and to increase the customer base, enterprises should strategize and implement for a better field service management.
#Bucketlist for the #enterprises, this New Year: #1 Better Service
Posted on 21st Dec 2015 in Blog
New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.
Sales Force Automation - I
Posted on 24th Oct 2015 in Blog
Sales-force automation emerges as a competitive necessity which involves the application of technology to support sales people and their managers. Broadly, sales force automation enables members of sales teams to become more efficient and effective in their job roles. To keep it simple technology enables companies to collect, store, analyse, distribute and use customer-related data for sales purposes. Customer-related data like this is the key to customer orientation and the development of long-term mutually beneficial relationships with customers.
Happy employee, Happy customer !!
Posted on 9th Oct 2015 in Blog
Empower your field executive and make him happy and satisfied, to provide a better customer experience to your customer.
Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you.
A happy employee leads to a happy customer !!
Release notes – FarEye version 0.6.0 (Hubble)
Posted on 31st Aug 2015 in Release Notes
Auto Assignment is an ideal tool for companies to auto-allocate a job request or task to its field executive based on the Geo-spatial distance of the executive from the job location.
For e.g. lets consider the hype-local scenario of Food delivery business where the Executives are on the field – doing pickups from various restaurants across the city and delivering it to customer. As soon as the order is pushed into FarEye, it will search for the best possible worker (closest to restaurant) and assign the activity to them.
Release notes – FarEye version 0.5.2 (Hip Hop)
Posted on 17th Aug 2015 in Release Notes
Missions are ideally management of complete Business Process, popularly know as Business Process Management. Its fun and simple to use. One can map their complete field operations using this tool.
For e.g. a case of Online Laundry where the first task is Pickup of items from Customer, then washing > drying > ironing and finally delivery. The complete process involves 5 stages and probably 5 different field executive. FarEye Missions brings to you the capability of managing all these seamlessly.
Release notes – FarEye version 0.4.5
Posted on 30th Jul 2015 in Release Notes
New features and UI Modifications
Un-Assigned Map View – Orders and Field Executives on the same screen
You can now visualize the closest Field Executive for a particular Customer Order/Request. Filtering of Executive is done automatically based on Hub/Area Codes
First Login Time added to User Summary report
You can now check the daily attendance of your field executives from the Summary report itself.