Field Service Organization? Know how well you can manage your workforce.

Date Posted on 9th Jan 2016 in Blog

Field Service organizations have to deal with a huge number of customer requests that are spread across various geographies. With companies focusing more on brand –building and better service delivery it is very important for service organizations to improve their operations and increase the quality of service. Adding to it is the rise of competition in the market, resulting in multiple options in front of the customer. To retain the customer and to increase the customer base, enterprises should strategize and implement for a better field service management.

#Bucketlist for the #enterprises, this New Year: #1 Better Service

Date Posted on 21st Dec 2015 in Blog

New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.

Sales Force Automation - I

Date Posted on 24th Oct 2015 in Blog

Sales-force automation emerges as a competitive necessity which involves the application of technology to support sales people and their managers. Broadly, sales force automation enables members of sales teams to become more efficient and effective in their job roles. To keep it simple technology enables companies to collect, store, analyse, distribute and use customer-related data for sales purposes. Customer-related data like this is the key to customer orientation and the development of long-term mutually beneficial relationships with customers.

Happy employee, Happy customer !!

Date Posted on 9th Oct 2015 in Blog

Empower your field executive and make him happy and satisfied, to provide a better customer experience to your customer.
Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you.

A happy employee leads to a happy customer !!
 

Release notes – FarEye version 0.6.0 (Hubble)

Date Posted on 31st Aug 2015 in Release Notes

Auto Assignment is an ideal tool for companies to auto-allocate a job request or task to its field executive based on the Geo-spatial distance of the executive from the job location.
For e.g. lets consider the hype-local scenario of Food delivery business where the Executives are on the field – doing pickups from various restaurants across the city and delivering it to customer. As soon as the order is pushed into FarEye, it will search for the best possible worker (closest to restaurant) and assign the activity to them.

Release notes – FarEye version 0.5.2 (Hip Hop)

Date Posted on 17th Aug 2015 in Release Notes

Missions are ideally management of complete Business Process, popularly know as Business Process Management. Its fun and simple to use. One can map their complete field operations using this tool.
For e.g. a case of Online Laundry where the first task is Pickup of items from Customer, then washing > drying > ironing and finally delivery. The complete process involves 5 stages and probably 5 different field executive. FarEye Missions brings to you the capability of managing all these seamlessly.

Release notes – FarEye version 0.4.5

Date Posted on 30th Jul 2015 in Release Notes

New features and UI Modifications

Un-Assigned Map View – Orders and Field Executives on the same screen
You can now visualize the closest Field Executive for a particular Customer Order/Request. Filtering of Executive is done automatically based on Hub/Area Codes
First Login Time added to User Summary report
You can now check the daily attendance of your field executives from the Summary report itself.

Release notes – FarEye version 0.4.3

Date Posted on 1st Jul 2015 in Release Notes

New features and UI Modifications

Addition of Field Executive name in Search reference number API
This additional information will assist the organisation in identifying the executive who is performing the task on the field.
List of Field Executive now Sorted alphabetically
This quick fix will now help managers to quickly look up the field executive even when he is managing a workforce of over 500 field agents.

Release notes – FarEye version 0.4.1

Date Posted on 9th Jun 2015 in Release Notes

New features and UI Modifications

Customer tracking page End customers of companies using FarEye, can now track the field agent Live, just like you can track your UBER cab coming to you
API Documentation API Doc’s have now been shifted to Utilities > API Docs. Earlier these were present inside Job Master

Release notes – FarEye version 0.3.8

Date Posted on 6th May 2015 in Release Notes

Hello everyone. We are happy to announce the release of our new application version 0.3.8. This version has some addition features along with minor bug fixes. The additional features includes:

Count down timer option on mobile app – The field agents can now see a count down on their job screen for time critical jobs. This feature is mainly targeted for industries like food delivery, cab services and reverse pickups

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FarEye’s technology solutions revolutionise enterprise operations by empowering the field workforce of a client company using a powerful mobile platform. FarEye’s intuitive dashboard delivers real-time visibility to CXOs to better serve their customers. This empowers the enterprises to build a competitive advantage by improving its agility. Read more

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