FarEye Blog

Happy employee, Happy customer !!

Posted on 9th Oct 2015 in Blog

Empower your field executive and make him happy and satisfied, to provide a better customer experience to your customer.
Transform the customer experience by empowering your employee with the right technology. Make him communicate your vision and speak for you.

A happy employee leads to a happy customer !!
 

Release notes – FarEye version 0.6.0 (Hubble)

Posted on 31st Aug 2015 in Release Notes

Auto Assignment is an ideal tool for companies to auto-allocate a job request or task to its field executive based on the Geo-spatial distance of the executive from the job location.
For e.g. lets consider the hype-local scenario of Food delivery business where the Executives are on the field – doing pickups from various restaurants across the city and delivering it to customer. As soon as the order is pushed into FarEye, it will search for the best possible worker (closest to restaurant) and assign the activity to them.

Release notes – FarEye version 0.5.2 (Hip Hop)

Posted on 17th Aug 2015 in Release Notes

Missions are ideally management of complete Business Process, popularly know as Business Process Management. Its fun and simple to use. One can map their complete field operations using this tool.
For e.g. a case of Online Laundry where the first task is Pickup of items from Customer, then washing > drying > ironing and finally delivery. The complete process involves 5 stages and probably 5 different field executive. FarEye Missions brings to you the capability of managing all these seamlessly.

Release notes – FarEye version 0.4.5

Posted on 30th Jul 2015 in Release Notes

New features and UI Modifications

Un-Assigned Map View – Orders and Field Executives on the same screen
You can now visualize the closest Field Executive for a particular Customer Order/Request. Filtering of Executive is done automatically based on Hub/Area Codes
First Login Time added to User Summary report
You can now check the daily attendance of your field executives from the Summary report itself.

Release notes – FarEye version 0.4.3

Posted on 1st Jul 2015 in Release Notes

New features and UI Modifications

Addition of Field Executive name in Search reference number API
This additional information will assist the organisation in identifying the executive who is performing the task on the field.
List of Field Executive now Sorted alphabetically
This quick fix will now help managers to quickly look up the field executive even when he is managing a workforce of over 500 field agents.

Release notes – FarEye version 0.4.1

Posted on 9th Jun 2015 in Release Notes

New features and UI Modifications

Customer tracking page End customers of companies using FarEye, can now track the field agent Live, just like you can track your UBER cab coming to you
API Documentation API Doc’s have now been shifted to Utilities > API Docs. Earlier these were present inside Job Master

Release notes – FarEye version 0.3.8

Posted on 6th May 2015 in Release Notes

Hello everyone. We are happy to announce the release of our new application version 0.3.8. This version has some addition features along with minor bug fixes. The additional features includes:

Count down timer option on mobile app – The field agents can now see a count down on their job screen for time critical jobs. This feature is mainly targeted for industries like food delivery, cab services and reverse pickups

Gamut of Cloud Service Models

Posted on 31st Aug 2015 in Blog

In our blog series, cloud computing, we have discussed about basics of cloud computing and top ten reasons why field workforce should be on cloud. In this blog, we shall discuss about various types of cloud service models.

In cloud computing, there is a spectrum of offering types. There are five commonly used categories.
 

Enterprise Systems – I

Posted on 31st Aug 2015 in Blog

In our blog series on “Enterprise Mobility,” we have discussed on Enterprise Ecosystem and landscape. In the present blog, we shall know more about the segments present in an enterprise.

An enterprise has several business units and systems at execution level. Acronyms like FSM -Field Service Management, CRM- Customer Service Management, SCM-Supply Chain Management, 

10 Reasons why your workload should be on Cloud

Posted on 31st Aug 2015 in Blog

Cloud Computing is an emerging style of computing where applications, data, and resources are provided to users as services over the Web. The services provided may be available globally, always on, low in cost, ‘on demand’, massively scalable, ‘pay-as-you-grow’. Cloud computing is a technology that allows users to access software applications, store information, develop and test new software, create virtual servers, draw on disparate IT resources and more- all over the Internet.