Blue Dart (1991) is one of the world’s leading logistics company. It is South Asia's premier courier, and integrated express package distribution company and has the most extensive domestic network covering of over 33,867 locations, and services more than 220 countries and territories worldwide through its group company DHL, the premier global brand name in express distribution services.

Blue Dart keeps on upgrading itself as per the changing customer’s requirement and market trends. Known for its customer centricity; Blue Dart provides end to end service with wide range of choices ensuring customer satisfaction and loyalty superior than anyone else.

Playing a pivotal role in increasing reliability & transparency. FarEye is the chosen delivery management platform for Blue Dart – the world’s leading logistics company covering over 33,867 locations in over 220 countries

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Business need

  • Blue Dart owns a 10,000+ fleet for pickup, delivery across hubs in India. Each delivery vehicle goes on a route for multiple jobs like pickup, delivery and returns; daily. Blue Dart wanted to deploy an enterprise grade technology solution that allowed real-time shipment visibility and improve delivery performance of 10,000+ riders on field.
  • The solution needed to be customizable to adapt to rapid changing requirements of delivery scenario in India.

"FarEye and Blue Dart share the synergy of being a robust, yet flexible and customizable system that can adapt to changing trends of their customers and always making them feel like a priority. The synergies are perfect and that’s why we chose FarEye"

Challenges

  • No real time visibility of shipment status for manager & customers
  • No KPI adherence monitoring for different delivery products like APEX, Credit Card, International
  • Cash reconciliation was time consuming and there was no option for digital payments.

Solution

FarEye is being used by Blue Dart to manage their last-mile delivery, first-mile pick-up and returns. FarEye’s logistics management platform is a solution to the most critical problems of a courier company i.e. real-time coordination with riders, field jobs and customer requests.

Increase in the first-attempt success rates
Hybrid mobile application with features like digital proof of attempt, navigation assist, customer
Notification to customers to track their riders and provide real-time visibility
Creation and deployment of new processes with minimum Turnaround Time

Highlights
of the FarEye solution

Centralized monitoring dashboard for 360 degree view of shipments and hubs

Hybrid mobile application with features like digital proof of attempt, navigation assist, customer information at hand; to simplify & reduce time for delivery

Notification to customers to track their riders and provide real-time visibility

Detailed device and SIM management

Security protocol to block and approve devices from web with logs of IEMI and SIM number of logged in users

Stable application with over 12000 users and over 500,000 transactions a month

Advantages
of the FarEye solution

Increase in the first-attempt success rates

FarEye’s process flow module allows creation and deployment of new processes with minimum Turnaround Time

Quick redressal of complex scenarios like payment calculation on field for partial delivery

Quality Check process in door step return pickups

Efficient handling of multiple jobs with different workflow and data capture

Accurate KPI monitoring & SLA adherence

Enhanced customer satisfaction

Logistics industry

FarEye’s solution for Field Service Management enhances a customer’s journey with the brand by uberizing your workforce and leveraging intelligent scheduling to increase your first time fix rate, meet SLAs & improve resource utilization

About us

FarEye’s technology solutions revolutionise enterprise operations by empowering the field workforce of a client company using a powerful mobile platform. FarEye’s intuitive dashboard delivers real-time visibility to CXOs to better serve their customers. This empowers the enterprises to build a competitive advantage by improving its agility. Read more

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