Ecom Express is a dynamic service provider that caters exclusively to the growing e-commerce sector.Due to the company’s rapid growth and pan- India reach, there was a lack of visibility in its field operations. Proof of Delivery was a huge challenge for this logistics player. The eCommerce companies insisted on knowing the immediate status of shipment however in the operations there was a 24 hour lag in communicating the same. FarEye took the delivery operations to the next level by automating the entire last mile delivery process. The daily job list is pushed to the delivery person. The application has prestored messages, numbers and job information that smoothens the operations for the delivery person on the field. The rider hands over the shipment gets the customer acknowledgement- electronic signature, proof of delivery, collects cash and updates the status on the FarEye application.
BCIBL has been in the insurance broking business since 2004 providing a wide range of insurance products to over 6 lakh clients. The collection process is the backbone of BCIBL. This involves collection of KYC documents, money collection & ECS. An efficient collection process helps in customer acquisition and customer retention. With Far-Eye, the sales executive can immediately save the data of the customer on the field. Also., with automated scheduling and dispatching of follow ups to the mobile workforce and with customer information handy the entire sales process is made smoother and quicker. The previous meeting information is pushed from CRM, and this helps the sales executive to be prepared according to the customer requirement.
With its presence in over 60 countries, Merino Laminates is the world's leading manufacturer and exporter of decorative laminates for the interiors segment. Merino Laminates has been facing challenges regarding visibility of the sales team on the field. Also there was no tool to plan and manage sales visit as well as in monitoring and reporting. FarEye is a mobile workforce management platform that provides visibility into the sales operations taking place away from office. The FarEye app enables real time storage of huge volumes of customer data with their needs, preferences and updates helping the sales team to better organize prospective leads.
In a candid conversation with FarEye, Mr. Naveen Rawat shared his insights about his journey with e-retail since 2009 and the role played by technology to keep them agile and be able to deliver a differentiated experience.
Having implemented FarEye over a year ago, he spoke about technology implementation and its pivotal role in business expansion. Holisol’s mantra is to provide its customer’s experience to their end customer and is forever striving to innovate and revamp according to the changing needs of the constantly evolving e-retail segment.