The day in the life of a field workforce has its own challenges and so for the service organization. Prioritizing the existing jobs, adjusting ad-hoc requests, rescheduling the requests when the customer is not at home are the issues faced in dispatching the jobs to the field workforce.
With FarEye., scheduling & dispatching is done in order to optimize the resources available based on jobs, availability of resources, proximity of the location, availability of the field executive through intelligent automation.
Enterprises are transforming the way of working. The reason behind mobilizing the enterprise is to enhance productivity with measurable ROI using mobile strategies and solutions. Managing enterprise users and business flows are the principal focus of enterprise mobility.Also., enterprises stress at gaining competitive advantage. User delight, efficient/productive workforce, and resource optimization lead the enterprises switch to mobility solution.
Auto-assigning identifies the best person for the job and assigns the task. FarEye picks the most suited field worker for the job based on the workload, distance from the customer etc. This eliminates the need to manually assign and reach out to multiple employees.
Automating field workforce increases the efficiency and effectiveness of operations by helping the manager to assign jobs, track execution and analyze the performance, all in real time. With this the organizations can run their day-to-day operations seamlessly and the analytics help in getting the deeper insights into the field operations which in turn, helps in better planning and optimizing the workforce.
Delighting today’s customer with superior service have become very crucial for service organisations. To make your service stand out and live your brand, deliver the values that matter the most to your customers. Providing excellent service not only reinforces relationships with customers but also it makes them to promote your brand. Know what make your customer happy and how to achieve it :