Improve operational efficiency and comprehension by acting fast on the field through optimal scheduling patterns and access to relevant information on field.
Act fast on the field through optimal scheduling patterns and access to relevant information on field. Increase first-time fix rates by allocating the right person to the right job.
Reduce the dependency of field employees on office staff by giving full access to information needed to uphold SLAs. That includes problem details, equipment history, GPS locator and tool information. Boost employee productivity with real-time and detailed information at hand.
Enable seamless communication between field technicians and other departments to start working on subsequent processes when notified real time.
Capture customer requests fully and optimise service schedules to execute field jobs to be more immediately responsive. By expediting customer requests, increase responsiveness and ensure customer commitment is met. Address vagaries and unforeseen customer requests on FarEye’s elastic platform