FarEye’s solution for Field Service Management enhances a customer’s journey with the brand by uberizing your workforce and leveraging intelligent scheduling to increase your first time fix rate, meet SLAs & improve resource utilization.
Intelligent assignment of service and installation requests to field service technicians based on availability, expertise and location.
The customer is notified of the ETA and identity of the field engineer via an SMS. A link for live tracking option is also sent.
The field engineer has access to equipment information and previous service requests; allowing them to be more efficient on-site and ensuring a high first-time-fix rate.
The field technicians are notified of their optimized service schedules with the routes on their FarEye Mobile App.
Billing and invoicing can be done on FarEye’s app with manual and digital payment option to the customer.
Through live-monitoring on the manager’s dashboard and real time notification of job statuses from the field, FarEye provides visibility to the manager enabling him to better allocate on-demand & pending requests.
At the time of Login, their attendance and location is captured.
The engineer updates the resolution status on-the-go and captures proof of visit like digital signature, customer feedback, and image.
100% accurate field visit, daily performance summary and customer experience reports are generated for evaluation of field visits.
Spare parts request can be raised on the go alerting the concerned department real time. They can start working on the subsequent process bringing down the resolution time.
Predictive alerts to the manager incase of delayed customer requests.
Hitachi case study
FarEye has helped Hitachi address business needs of reduced customer turnaround time and has successfully improved the productivity of its field engineers.
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FarEye’s technology solutions revolutionise enterprise operations by empowering the field workforce of a client company using a powerful mobile platform.
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