Service organizations constantly strive to give a unique customer experience while keeping operational costs intact. Field Workforce Management plays a crucial role in delivering the best service to the end consumer. To strike a balance between the two, it is important that the companies focus on automating day-to-day operations and reaching out to the customers quickly.
FarEye increases the efficiency and effectiveness of operations by helping the manager to assign jobs, track execution and analyze the performance, all in real time. This enables organization to optimize the day and best use their time for revenue generating activities. The analytics provide business insights reducing your dependency on intuition and assist with better planning & decision making.
With FarEye, the organizations can run the end-to-end field operations on mobile.
FarEye is empowering managers in the service organizations to assign the jobs to the field workforce, mobilise the workplace and analyze the field operations. With this., FarEye is helping in delivering superior customer experience and in delighting him. Also., it helps you in digitally transforming your workplace and empowering your field executive to delight the customer.
To manage field service management the companies must have an efficient Scheduling & Dispatching of jobs to the field workforce, that helps in assigning the right resources at the right place and at the right time based on TSP algorithm. Mobilizing the field workforce and real-time coordination amongst the field workforce and the manager helps in providing a superior customer experience by removing the glitches in reaching out to the customer. FarEye’s intelligent automation and analytics helps in better decision-making and provides better insights into the day-to-day operations and customer behavior which helps in continuous improvement.