Pathology

The most critical aspect for a pathology lab is time. FarEye’s solution ensures that the samples collected are transferred on-time and in the best possible condition by digitizing the entire collection process.

Home Collection

  • Customer collection request placed on the Pathology website or received via phone calls are pushed to FarEye through API integration. These appointments are sorted on the basis of pin codes and assigned to respective area managers.
  • An alert is sent to the customer informing them of the ETA and identity of the Phlebotomist. They also receive a link to track the Phlebotomist real-time.
  • Depending on the tests actually done the amount to be paid by the customer gets auto-calculated and can be paid through multiple modes.
  • On demand customer requests can further be assigned to Phlebotomists on the basis of their availability which is visible to the manger on the scheduler/ assignment portal.
  • The Phlebotomist checks-in on the app at the time of arrival at a customer’s place. This gives information to the manger about timely arrival.
  • The Phlebotomists receive their sample collection sheet on their FarEye mobile application in order of sequence.

Optimized schedules are created by managers on the basis of Pin-codes, availability and time slots.

  • Checklist of all the tests to be performed along with vital stats to be captured appear on the FarEye app assisting the Phlebotomists during their visit.
  • The manager at the collection centre scans each tube brought by the Phlebotomist to confirm that he has received the samples against the customer assigned to him and reconciles the cash collected.
  • The Phlebotomist checks-in on the app at the time of arrival at a customer’s place. This gives information to the manger about timely arrival.
  • Digital proof of collection is captured – signature, image, customer rating and check-out time. The barcode on the test tube can be scanned in order to tag it to the customer sample.
  • Manager has real-time access to the entire performance of Phlebotomists on the dashboard which includes time spent at collections, geo -coordinates, customer experience and more.

Logistics

  • All the samples collected are handed over to the lab and the manager is intimated of proof of delivery real-time.
  • Real-time pick up requests are created for the rider assigned to a particular collection centre. The master route with quantity to be collected is received by the rider on his mobile phone.
  • Data Capture and Barcode scan each time the samples are transferred in order to track any missing sample.

Blue Dart case study

Playing a pivotal role in increasing reliability & transparency. FarEye is the chosen delivery management platform for Blue Dart – the world’s leading logistics company covering over 33,867 locations in over 220 countriesi

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