FarEye’ s solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations group

Any utilities company requires speed and accuracy to ensure service orders are received and submitted in a timely manner. The work order status must be communicated to the customer from time to time. The entire system relies on a high degree of coordination and reporting. FarEye addressed the following business need:

  • Automated dispatch of fields technicians
  • Speedier & faster reporting cycle
  • Reduced workload on the administrative office

FarEye’s Field workforce Management provides a real-time, end-to-end enterprise solution, enabling utilities to achieve maximum control & visibility, and performance of field resources.

The FarEye Solution

Quick and easy management & uniform distribution of work orders– installation, repair and maintenance – to the staff in the field.
Optimize the service schedule and execute field jobs in order to be more responsive to the end consumer.
Automatic assignment of the most qualified technician based on expertise, territory, availability and location to meet and exceed SLA commitments.
Dispatch technicians with the right electrical, mechanical, controls or process expertise
Increased tech utilization through anytime, anywhere effective collaboration with installation experts, access to work orders
Up-sell and cross-sell other energy devices, installations and services with mobile access to products, their pricing and discounts
Visibility into assigned cases and work orders to installation partners; while companies monitor the material usage & parts
Holistic view of customers and parts as well as access to customer orders, prices and service history post integration