With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.
With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience.
With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.
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With the advent of the 'click and collect' model—which allows customers to place orders online and pick them up at a store or other designated location—would entice more retailers, as well as more consumers, to the online-grocery space.
FarEye’s internal database of over 1 billion stored addresses improves the address quality by 20-25%. Another layer of intelligence is further applied to convert the text-based addresses to geo-pins on map for optimal routing.
Nearly all Fortune 500 companies have already adopted cloud solution services to cut-down costs and increase sales. Powerful IT professionals have commented on its inevitable dominance on Information Technology Industry in the coming years.