The Furniture Giant Ropes In FarEye To Capture The USD 5,000 Mn by 2021
South-East Asia’s biggest economy is growing with the increased purchasing power of its 260 million population. Transport and logistics industry is playing a huge role in establishing Indonesia as a leader and world power.
Fabelio, one of the leading furniture marketplace aims to tap the changing consumer behaviour and the huge business opportunity underlying in it. With an aim to strengthen its technology offering, improve its logistics infrastructure, manage a wide portfolio of products - Fabelio has partnered with FarEye to improve its Delivery Happiness Score.
When a consumer places an order online he/she expects to get quick and convenient delivery . According to Ken research, the Indonesian furniture market is estimated to register a positive CAGR growth during 2017-2021 and is expected to reach USD 5,000 million by 2021.
While the market has many furniture retailers, Fabelio primarily differentiates itself with its vast product portfolio and experience it provides to its customers.
Fabelio’s strategic step towards digitizing its logistics operations is aimed towards increasing its operational excellence. For Fabelio, it is not just the service delivery, the performance of the vendors is also a key metric while measuring the effectiveness of the operations. After the shipping is done, the customer rates the service and which let’s Fabelio measure vendor performance via the Delivery Happiness Platform. It gamifies the entire process and separates laggards from the performers. In order to deliver the best-quality products, Fabelio closely tracks the status and condition of shipments. If required, the manager arranges a replacement for the product, making the process hassle-free for the customer. The reduced Turn Around Time (TAT) increases customer delight.
With an enhanced customer experience, quality of service accompanied with the best quality product, design and ease of purchase, Fabelio intends to swing the customers from offline to online model.
As a multi-channel megabrand, FarEye is helping Fabelio to deliver its brand promise in real-time while engaging with customers—all the way from purchase to delivery at their homes.
If you haven’t yet, we recommend you to order your furniture on Fabelio and enjoy the delivery experience!