If we observe the some of the enterprises, lack of proper coordination and integration seems to be a major issue which is worrying them. Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. Enterprise applications help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service.
There are four major enterprise applications: (i) enterprise systems (ii) supply chain management systems (iii) customer relationship management (iv) knowledge management systems. Each of these enterprise applications integrated a related set of functions and business processes to enhance the performance of the organization as a whole.
Enterprise applications are designed to coordinate multiple functions and business processes. Enterprise systems integrate the key internal business processes of a firm into a single software system to improve coordination and decision making. Supply chain management systems help the firm manage its relationship with suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services. Customer Relationship Management (CRM) systems coordinate the business processes surrounding the firm’s customers. Knowledge management systems enable firms to optimize the creation, sharing, and distribution of knowledge.
As the adoption of mobile devices grow, and the data to which these mobile devices have access expands, there has been a considerable rise in the challenges relating to mail access, security policies and wireless settings that IT teams have to manage on a daily basis.
Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organisation and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied.
FarEye has launched its flagship product - Drop&Pick. This parcel shop technology has already been incorporated by various businesses to facilitate paperless, high speed and secure delivery and pick up of parcels through its service points including DHL, Blue Dart and First Flight.