Developing plans, garnering & analyzing data, motivating & measuring success is the key!
Super Bowl LI has seen another magical finish with New England Patriots making a historic comeback win (34-28) in nerve-biting finals against Atlanta Falcons. James White scoring the game-winning two-yard touchdown in overtime against the Atlanta Falcons crowned the New England Patriots with Super Bowl LI.
Games like this spawn books, movies, go into the speeches of the motivational speakers. Not just this, they teach management lessons for Supply Chain as well. With the objectives getting clear to what are the goals to be achieved, and how to deliver within the stipulated time, it is nothing different than moving the ball from one place to another.
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What do you think that unites a football team and makes winning team separate from the others? Any religious follower any sport can understand the significance of numbers and how they help in understanding the desired parameters set. Sports fanatics spend hours
The same holds for Supply Chains as well, garnering data about the operations and forecasting helps in optimizing the jobs and workforce to deliver on-time while keeping costs intact.
Have a contingency plan: Be prepared for “what-if” scenarios:
During practice sessions and trial matches, players & coaches come up with strategies to combat the challenges they might face. Same applies to supply chain as well. How would it have been when Tom Brady was injured and might have assumed contingency plan about it. In reaching the objectives set, there might be some challenges like the injury of the player, red-card exits etc., but the coach and the team management have a backup option to beat the crisis. This applies to supply chain as well.
Supply Chain has to be prepared for the “what-if” situations so that they are ready to deal with unexpected scenarios. This helps in status-quo and stay in action.
Keeping the spirits up!
When you see a team playing on the field, we witness players cheering and patting each other. The number of goals on the board keeps them motivated and keep them trying their best to inch towards success. This is something Supply Chain’s have to adapt.
Delivering parcels is mundane! Gamification helps in keeping the rider motivated, engaged and deliver more.
As you see this Super Bowl LI you realize how teams have coped up with unanticipated and undesired situations that arise. Now, Supply Chain companies have to look into their strategies and game-plan to keep their logistics flexible.
Delighting customers is more than just meeting their needs at the moment. It is about building authentic relationships that stand the test of time. Serving an ever-changing set of customers by giving them the best customer experience is crucial for customer retention.
The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores.
With FarEye, managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce and better service.