The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services. With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms.
Whether it’s sharing of information via file syncing, storing data or employing social media, many companies are executing cloud strategies. The increased reliance on public cloud resources for many functions is due to the advantage that cloud-based solutions are more secure. The key factors that make cloud deployment compelling are:
In addition to the above, the major benefit to the field service organizations through cloud-based mobility is the ability to dispatch the work to the handheld devices, receive real-time updates and increase operational efficiency by reducing the time and enabling optimization of resources. And these benefits represents the true advantage of increased mobility and cloud adoption.
Automation is a buzzword now, where the involvement of field workforce is more. The motto of automation is to complete tasks faster with fewer errors at cheaper costs.
With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before
To give more flexibility to the users and help them in saving the time it is very important to have a proper coordination between human and machine interaction and run the processes parallely.