From a growing demand for eco-friendly deliveries to leveraging self-service delivery models, customer expectations from the last-mile are evolving even faster. Here is a quick look at some of the key trends that will impact last-mile delivery operations in 2020.
Some words of wisdom that we have learned from our experience and customers, it’s not really a good idea to tick off the list of FTL (full-truckload) best practices while executing LTL (less-than-truckload) shipping. Let us quickly explain why.
It’s that time of the year when temperatures drop but celebrations don’t. It’s Christmas and New Year’s Eve. It’s the season for good food, nice clothes, and a lot of gifts. In other words, it’s time for eCommerce and online food delivery companies to gear up for some serious business.
The ELD (Electronic Logging Device) mandate had a significant impact on the US’ intermodal industry. On one hand, it fixed a driver’s hours of service on the other it fuelled the driver shortage problem. This is just one part, then there are challenges like manual dispatching, inefficient routing, rising operational expenses, and poor customer experiences.
According to a Statista report, sales in the US online grocery market will reach $29.7 billion by 2021. But getting a bigger share of this pie isn’t easy. The ones that can guarantee delightful delivery experiences and at the same time boost their bottom line will be the ones tasting the sweet taste of victory.
Deliveries form a major part of any retail business. In fact, the delivery experience is directly linked to your customer experience, and slow or incorrect deliveries can lead your customers to abandon ship, turning to businesses that offer faster and accurate deliveries. Hence, the need for modern delivery routing software surfaces.