According to a Statista report, sales in the US online grocery market will reach $29.7 billion by 2021. But getting a bigger share of this pie isn’t easy. The ones that can guarantee delightful delivery experiences and at the same time boost their bottom line will be the ones tasting the sweet taste of victory.
Deliveries form a major part of any retail business. In fact, the delivery experience is directly linked to your customer experience, and slow or incorrect deliveries can lead your customers to abandon ship, turning to businesses that offer faster and accurate deliveries. Hence, the need for modern delivery routing software surfaces.
To achieve the supreme goal of providing delightful customer experiences, businesses need to improve last-mile operations, bring in advanced routing capabilities, meet elastic demands, improve visibility of end-to-end logistics operations, boost fleet productivity and more.
Supply Chain 4.0 is already here. Businesses that are still shying away from embracing modern and disruptive technologies might find themselves losing their competitive edge and get trapped in an endless loop of sky-rocketing operational expenses and poor customer experience.
The need to optimize supply chain and logistics operations have never been this acute, thanks to the likes of Amazon and Alibaba. These giants have transformed customer expectations and made it imperative for others to embrace modern delivery management software.
Before banking on a particular LTL carrier, logistics stakeholders must be extremely thorough about its capabilities. Hence, it’s crucial to perform an agility litmus test while building your LTL ecosystem.