New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.
Better Service - Deliver More, Deliver Better
Enterprises strive to cut down costs and enhance customer experience. For this new year, we are bringing to you the bucket list that the enterprises must focus on. The first one being better service, enterprises strive to deliver the best service as promised. Promises made by service companies may raise customer expectations that serve as the standard against which customers assess service quality.
To offer the best service and to take an edge it is important that the companies are using right technology and platforms that work hand-in-hand in helping them to deliver the best.
Offering the best service is a real challenge for service companies. Field Service Management (FSM) is the solution or catalyst to entertain objectives of workforce optimizations for an enterprise. Service intangibility, managing service promises and managing of customer expectations are the three things that are crucial for offering best service.
How is FarEye helping to provide the best service?
FarEye empowers the enterprises to provide the best service by automating the processes and the field workforce. It offers service to the service organizations and helps them to serve better. With FarEye., the managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce
Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organisation and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied.
Delighting customers is more than just meeting their needs at the moment. It is about building authentic relationships that stand the test of time. Serving an ever-changing set of customers by giving them the best customer experience is crucial for customer retention.
The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services.With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms.