New Year 2016 is dawning in few more days. On a personal level., everyone is making a bucket list from themselves but have you made your bucket list ready as an enterprise? FarEye is suggesting a bucket list for the enterprises for this New Year - 2016 and here we go. The first one on the list is to offer better service.
Better Service - Deliver More, Deliver Better
Enterprises strive to cut down costs and enhance customer experience. For this new year, we are bringing to you the bucket list that the enterprises must focus on. The first one being better service, enterprises strive to deliver the best service as promised. Promises made by service companies may raise customer expectations that serve as the standard against which customers assess service quality.
To offer the best service and to take an edge it is important that the companies are using right technology and platforms that work hand-in-hand in helping them to deliver the best.
Offering the best service is a real challenge for service companies. Field Service Management (FSM) is the solution or catalyst to entertain objectives of workforce optimizations for an enterprise. Service intangibility, managing service promises and managing of customer expectations are the three things that are crucial for offering best service.
How is FarEye helping to provide the best service?
FarEye empowers the enterprises to provide the best service by automating the processes and the field workforce. It offers service to the service organizations and helps them to serve better. With FarEye., the managers can easily schedule and dispatch the field workforce, empower them with the right tools, field workforce
Proper delivery planning includes chalking out the most efficient route to ensure quick deliveries. Using real-time tracking and tracing, businesses can eliminate unprecedented delays, unnecessary diversions, and vehicle idle time, resulting in a drastic decrease in delivery time.
Extraordinary product.. Exceptional technical team.. Efficient workforce.. But why are the revenues stalled? Or why aren’t they not upto the expectations? Have you ever thought of it? Do you know that three to four hours of your working time is wasted in admin work? And did you realise that it takes away 40% of your time in working?
Customer experience will soon take over price and product as the key brand differentiator. And to deliver remarkable customer experience, supply chain and logistics organizations need to make data-driven decisions on the fly, boost productivity of delivery fleet, ensure 100 percent transparent delivery processes and more. To achieve these goals it’s imperative for businesses a robust last mile delivery software. Here’s why.