From lost packages to high shipping costs, there are several concerns that plague the e-commerce industry. Adding to the mix is the growing trend of same-day deliveries, initiated by Amazon, an industry standard that is hard to match by most e-retailers of any size and maturity.
But there’s hope on the horizon with modern-day logistics software that can create transparent and efficient supply chains, enabling businesses to improve their deliveries while reducing their costs significantly.
Here are the top five features you need in a logistics software to make your business more efficient and competitive:
Digital Control Towers
A research by American Shipper reveals that almost three-fourths of supply chain stakeholders cite visibility of freight as one of the most critical challenges to their business, second only to rising operational costs. Indeed, being able to track each and every movement of your delivery fleet can give you full control over the supply chain while also reducing logistic expenses.
An advanced logistics software powered by digital control towers leverages real-time data from the largest GPS, ELD, and telematics network to keep a check on the current status of all your loads moving on the ground. Also, it can empower your businesses with instant alerts for exceptions, such as extra time spent at a resting point by a driver, and escalate tickets in real-time
Business Process Automation
Automating your workflow can help you get rid of repetitive and time-consuming manual processes while ensuring your supply chain works seamlessly, like a well-oiled machinery.
An advanced business process management platform can empower your business with customized workflows that are secure and scalable. It can also expedite the pace of digital transformation by reducing the time to build new delivery processes, including testing and deployment. Additional AI and ML-based capabilities enable intelligent decision making and analytics, further improving the delivery process and CX.
Intelligent Task Allocation and Dispatching
Up to 99% of U.S. consumers say that ‘fast delivery’ is important to them when making online purchases. At the same time, more consumers feel frustrated with the lack of professionalism and accuracy when having items delivered.
Today, customers don’t have time for a poor delivery experience. To match up to the demands of savvy customers, businesses need to optimize dispatching processes. A modern logistics software can help by using AI to automatically allocate tasks to delivery executives, depending on the resources available and the destination of a parcel. For example, an intelligent software can club several deliveries from a location, leading to more deliveries in a shorter span of time.
An advanced logistics software can do nothing to prevent traffic congestions, but it can enable your fleet to avoid it through dynamic route planning.
Yes, logistics software powered by real-time dynamic routing capabilities ensures faster deliveries by addressing the common issues that disrupt transportation operations, such as driver route-mapping, pick-up and delivery windows, no entry-time windows, tonnage, empty miles cost, etc. It is also possible to improve the productivity of delivery executives by assigning them highly efficient routes.
Lack of visibility of delivery fleet has been a major problem for the logistics industry. Fortunately, advanced logistics management software with Machine Learning capabilities can empower shippers with real-time visibility of their supply chain, helping them optimize their delivery routes by gaining predictive visibility and control over their fleet.
ML capabilities empower logistics software to analyze historical data to deliver critical business information and predict issues that can impede deliveries, including congestion and early detection of pilferage and theft. By tracking the average time taken between two points, it is also possible to trigger alerts in case the duration to reach any of these points exceeds the already set threshold.
Advanced logistics management software can help you achieve high visibility across your supply chain, improving your bottom-line considerably.
According to stats, 79 percent of companies with high-performing supply chains achieve revenue growth superior to the average within their industries, while only 8% of businesses with less capable supply chains report above-average growth.
If you wish to stay relevant in today’s competitive times, it is high time you invest in technology and build a robust, omni-channel, and efficient supply chain to delight your customers and meet your business goals effectively.
FarEye is helping businesses significantly improve collaboration between disparate delivery stakeholders and drastically improve visibility into ground level operations. To know how FarEye can help you achieve the same sign up for a quick demo here.
Field Service organizations can manage their operations better by automating the processes and field workforce. Planning day-to-day operations, implementing the strategies, measuring the performance and analyzing the operations on a daily basis helps analyzing the company approach in the wake of delivering a superior service.
It’s true that managing reverse logistics is no cakewalk, but unless businesses take that first crucial step to address some of the key challenges, they are looking at a future where it will be extremely difficult to recover losses.
The rise in the increased use of mobility for field service has been in parallel and based on the heightened use of cloud services.With mobile being one of the five top areas for cloud expansion, many of the businesses are employing cloud platforms.