With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.
With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience.
With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.
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While different organizations may measure on-time delivery differently, it can be defined as the number of shipments delivered on time to the customer with respect to the total number of orders shipped. And if this number happens to be low, it can signify potential issues in your supply chain that must be addressed to improve the overall efficiency of your processes, as well as the user experience.
Many ecommerce, logistics, consumer durables, BFSI companies build an in-house IT infrastructure to automate field workforce and to enhance their operational efficiency. Let us see the challenges faced by the in-house IT department.