With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.
With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience.
With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.
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Proper delivery planning includes chalking out the most efficient route to ensure quick deliveries. Using real-time tracking and tracing, businesses can eliminate unprecedented delays, unnecessary diversions, and vehicle idle time, resulting in a drastic decrease in delivery time.
With the world’s first Business Process Management Engine for Logistics as its foundation, FarEye’s team of experts are now developing machine learning capabilities, Artificial Intelligence and Smart Analytics in order to create a future-oriented technology architecture which is ready for Industry 4.0!
In our #HappyCustomers Series., we bring to you the success story of Bajaj Capital who deployed Mobility Solution for their sales executives.