With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.
With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience.
With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.
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While different organizations may measure on-time delivery differently, it can be defined as the number of shipments delivered on time to the customer with respect to the total number of orders shipped. And if this number happens to be low, it can signify potential issues in your supply chain that must be addressed to improve the overall efficiency of your processes, as well as the user experience.
Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management.
Your existing TMS has been very useful till now and we are extremely grateful for that. But what got you here will not get you there. Traditional TMS solutions have limitations when it comes to making your logistics proactive.