With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.
With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience.
With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.
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With customers becoming demanding and wanting their parcels whenever and wherever they want – last mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer.
To make it ideal for the business users to store and/or process sensitive data we are offering a private cloud solution. With this, our customer gets more control over the server with increased security and flexibility. IT teams of large enterprises can use their business processes and computer resources in a private cloud.
With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. The unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.