Businesses across industries are looking for ways to optimize logistics costs and boost customer experience. But it’s not an easy feat to achieve. It’s extremely difficult if not impossible to achieve this twin objective with traditional means of executing logistics operations.
Businesses need to optimize processes at every leg of their logistics operation. Be it planning routes, automate task allocation, integrate disparate IT-architecture, improve delivery visibility and more. Hence, they need to embrace a modern delivery management platform. Let’s quickly take a look at how these six industries, post and parcel, retail, e-commerce, manufacturing, restaurants, and grocery can improve logistics operations by leveraging a modern delivery management platform.
Post and Parcel
Customer experience is of immense significance when talking about the post and parcel industry. It’s a game-changer. But challenges like delivery delays, lack of flexibility, inaccurate addresses and repeated delivery attempts not only impact customer experience but also shrinks your bottom-line.
A modern delivery platform leverages geocoding to increase address accuracy and first-attempt success rates. It helps businesses generate real-time delivery updates for customers and ensures a self-service delivery model where customers can easily change delivery location and time according to their convenience. It makes delivery profitable by optimizing routes and reducing the miles needed to travel per delivery.
To improve inventory management and deliver flawless customer experiences retailers are becoming extremely rigid with Service Level Agreements (SLAs). For instance, Walmart tightened its on-time in-full (OTIF) policies to require suppliers to deliver full truckloads within a two-day window 87% of the time. This is up from a previous requirement of 85%. Suppliers are fined 3% of the cost of goods sold if they fail to meet these requirements.
With regards to 3PLs, visibility of routes and real-time insights into driver performance is even more critical. These are the keys to meeting high levels of OTIF standards.
For enterprises, failing to accurately measure the KPIs of trucks and routes often results in creating SLAs based on poor knowledge. The absence of predictive visibility over ETAs result in either over or underestimating a route’s efficiency and likewise performance of logistics providers. Retailers also need to ensure transparency of delivery processes, shorten delivery time and facilitate seamless collaboration between delivery stakeholders, including customers.
A modern delivery platform helps retailers provide real-time delivery updates to customers, shrink delivery turn-around-time, optimize routes in real-time, make deliveries flexible, and ensure visibility and control over 3PL operations to deliver high levels of OTIF adherence.
e-Commerce businesses are constantly looking for ways to balance customer expectations and shrink delivery expenses. Especially with same-day and free deliveries becoming the norm. It's not an easy goal to achieve. A modern delivery platform is empowering e-commerce giants across the world to make deliveries flexible and transparent for their customers. We are helping them achieve shorter delivery turn-around-time, make reverse logistics cost-efficient, optimize routes in real-time and ensure high levels of delivery productivity.
Tediously long loading and unloading times, delivery delays, thefts, inefficient routing, idle trucks, and poor SLA adherence have been quietly feeding on the profit margins of manufacturing firms. A modern delivery platform empowers manufacturers to address these concerns by automating in-plant activities, creating safe and fuel-efficient routes through ML-algorithms, tracking fleet activity in real-time through Digital Control Towers and much more.
Is your restaurant as impatient as your customers? It should be. When it comes to food customers are impatient and absolutely unforgiving. They are literally glued to their phones tracking their orders. An advanced delivery platform helps restaurant chains shrink delivery TAT, ensure high levels of compliance, boost customer expectations, plan efficient multi-delivery routes, scale operations and increase profits. It also makes the entire delivery journey from a restaurant to a customer’s location absolutely transparent.
Challenges like inconsistent delivery experience, incoherent loss coverage, unreliable logistics providers, and poor visibility have been weighing down logistics operations for the grocery industry. Leveraging an advanced delivery management platform, grocery businesses are drastically improving visibility through seamless integrations, increasing productivity by automating delivery processes, scaling operations by leveraging crowdsourcing capabilities and more.
These are only some of the ways an advanced delivery management platform can optimize logistics operations for these six industries. FarEye has been empowering global enterprises to optimize delivery operations, shrink operational costs and boost customer experience. You can signup for a quick demo to know-how.
Modern route planning software equips your delivery partners to collect electronic proof of delivery as an image, signature, or timestamp while also providing an easy way to collect feedback for your business.
FarEye’s routing systems are backed by artificial intelligence and machine learning algorithms that have the ability to self-learn the ‘correct’ address just from delivery addresses, success and failures in the past.
To have a deeper understanding of the operations and the analytical needs of service organisations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level.