Gartner has recently released a Market Guide for Vehicle Routing and Scheduling, mentioning the notable vendors including FarEye.
The eCommerce industry has grown exponentially in the past two decades. Customer centricity and user experience have become the focus areas, making last-mile logistics, a key to cut the clutter in such a competitive market. 86% of consumers believe that delivery is an important part of their online shopping experience as it is the only actual touch point for customers in the world of eCommerce. Therefore, making it necessary for logistics companies to invest in digital logistics.
Over and above everything, with high operational costs, the logistics and distribution companies must use industry’s most efficient vehicle routing software that enhances operational efficiency and increases first-time delivery attempts by optimizing last mile delivery routes for zero-error ETAs and customer empowerment with real-time event alerts & notifications.
The report emphasizes the increased need for real-time, dynamic technology by logistics enterprises to improve vehicle routing in a volatile transportation environment. With increasing customer expectations, perpetual demand for shorter turnaround time and higher shipment volumes, it is imperative that logistics companies strengthen their last-mile delivery process, which is the only actual touch-point between the brand and the customer.
FarEye’s vehicle routing software helps organizations address the challenges of – rising customer demands, increasing operational costs, increasing driver shortage, high parcel volumes by providing dynamic workforce management. It is the industry’s most efficient, flexible and robust route optimization software that allows automatic assignment of jobs to field executives as and when jobs originates.
FarEye’s intelligent platform converts lexical addresses into geographic coordinates (Geo-coding) which are used to mark positions on a map. Managers can create different geofences as a guide for
FarEye offers the customers, real-time visibility of their shipments with the flexibility to select their preferred time-slot and delivery location (parcel/locker deliveries) thus increasing the brand’s Delivery Happiness Score!
Today's customers are impatient and unforgiving. Take Jenifer's case for instance. After repeated incidents of delayed deliveries, she left her online food delivery provider for good. But this would not have happened only if the delivery provider used an advanced route optimization software.
FarEye’s internal database of over 1 billion stored addresses improves the address quality by 20-25%. Another layer of intelligence is further applied to convert the text-based addresses to geo-pins on map for optimal routing.
Customer experience will soon take over price and product as the key brand differentiator. And to deliver remarkable customer experience, supply chain and logistics organizations need to make data-driven decisions on the fly, boost productivity of delivery fleet, ensure 100 percent transparent delivery processes and more. To achieve these goals it’s imperative for businesses a robust last mile delivery software. Here’s why.