Gartner has recently released a Market Guide for Vehicle Routing and Scheduling, mentioning the notable vendors including FarEye.
The eCommerce industry has grown exponentially in the past two decades. Customer centricity and user experience have become the focus areas, making last-mile logistics, a key to cut the clutter in such a competitive market. 86% of consumers believe that delivery is an important part of their online shopping experience as it is the only actual touch point for customers in the world of eCommerce. Therefore, making it necessary for logistics companies to invest in digital logistics.
Over and above everything, with high operational costs, the logistics and distribution companies must use industry’s most efficient vehicle routing software that enhances operational efficiency and increases first-time delivery attempts by optimizing last mile delivery routes for zero-error ETAs and customer empowerment with real-time event alerts & notifications.
The report emphasizes the increased need for real-time, dynamic technology by logistics enterprises to improve vehicle routing in a volatile transportation environment. With increasing customer expectations, perpetual demand for shorter turnaround time and higher shipment volumes, it is imperative that logistics companies strengthen their last-mile delivery process, which is the only actual touch-point between the brand and the customer.
FarEye’s vehicle routing software helps organizations address the challenges of – rising customer demands, increasing operational costs, increasing driver shortage, high parcel volumes by providing dynamic workforce management. It is the industry’s most efficient, flexible and robust route optimization software that allows automatic assignment of jobs to field executives as and when jobs originates.
FarEye’s intelligent platform converts lexical addresses into geographic coordinates (Geo-coding) which are used to mark positions on a map. Managers can create different geofences as a guide for
FarEye offers the customers, real-time visibility of their shipments with the flexibility to select their preferred time-slot and delivery location (parcel/locker deliveries) thus increasing the brand’s Delivery Happiness Score!
Shrinking delivery time, ballooning customer expectations, and cut-throat price wars are making managing deliveries a herculean task. To find the right balance between all these aspects, it’s important to ensure robust last-mile delivery operations. A delivery management software can empower businesses to shrink costs, drive super-fast deliveries and help keep your customers loyal.
Logistics software is going through major changes in not just their capability or feature set, but a complete overhaul that pivots them in a different direction altogether. The scope of logistics as a function itself is changing so dynamically and rapidly that to keep track of the increasing changes becomes a daunting task.
As customer experience rapidly takes over price as a major competitive differentiator and margins keep shrinking, ensuring end-to-end visibility of supply chain and logistics operations will become imperative. Hence, there is no way out but to integrate disparate IT-systems and embrace disruptive technologies.