According to Gartner, businesses are no longer competing on price or level of service. Instead, customer experience is the new battleground for companies who wish to capture and retain, the lion’s share of their respective markets. But how do you meet the expectations of a customer base that is continually evolving and demanding more from the businesses they transact with?
For most businesses, it all boils down to a couple of basics — first, speedy and efficient delivery, and second, responsive customer service. However, if you failed to deliver a product on time, and did not even notify the concerned customer, even the best customer service team may not be able to appease that customer.
In other words, timely delivery is the cornerstone of excellent customer experience. But that’s not enough. In a recent survey, 99% of U.S. consumers said that ‘fast delivery’ is important to them while making online purchases. Most customers also expect a high degree of professionalism and accuracy when having items delivered. A Voxware poll revealed that over 50% of customers would stop using a retailer after two or three late deliveries. 59% of customers said they would not use a retailer after two or three incorrect deliveries.
It is a well-known fact that your fleet’s inefficiency can cost your business time, money, and customers, too! That’s why fleet managers have historically spent hours with a pen, paper, and maps to pinpoint the fastest and most efficient routes for their delivery executives. Unfortunately, maps are not enough to speed your deliveries, especially when you are faced with stiff competition in the market. Traffic congestions, driver idling time, no-entry time windows, tonnage – a lot of factors come into play while planning deliveries. The reason is simple. You don’t need the shortest route. Instead, you need the fastest, safest and, if possible, fuel-efficient way to make timely deliveries possible.
Did you know that 22% of vehicle crashes happen due to bad weather? Or, the average American driver spends over 16 minutes a day idling their vehicle. Collectively, this leads to 3.8 million gallons of fuel being wasted each day.
With a delivery route planning software, you can ensure that your fleet does not contribute to these statistics. An enterprise-grade route planning software offers you real-time updates on traffic, weather, and the location of your vehicle. It puts you in a position where you can directly contact the driver of a vehicle if you notice any unnecessary delays or diversions. Such software also makes it possible to improve the productivity of delivery executives by assigning them highly efficient routes.
In an era of instant gratification brought upon by Amazon Prime, businesses are fighting hard to retain customers who are ready to abandon ship after a single bad experience. To ensure your customers’ satisfaction, it is vital to invest in a route optimization software that will make your deliveries faster, efficient, and accurate while also adding to the happiness of employees through better planning.
For example, route planning software can:
Today, the C-Suite of organizations faces a double-edged sword. They must ensure customer satisfaction, as well as employee satisfaction to keep their business running and curate winning experiences for clients. Investing in a route optimization software can help you achieve these twin objectives by ensuring faster and accurate deliveries and also reducing the workload of your delivery executives through better planning.
At FarEye, we have transformed hundreds of businesses with our intelligent route optimization software that promises improved logistics efficiency, increased customer satisfaction levels, and reduced operational expenses. Sign up for a demo to know how we can transform your logistics operations.
Field Service organizations can manage their operations better by automating the processes and field workforce. Planning day-to-day operations, implementing the strategies, measuring the performance and analyzing the operations on a daily basis helps analyzing the company approach in the wake of delivering a superior service.
A key to successful delivery, one that’s cost-effective and delights customer, is accurate route planning. What makes route planning complex is that it’s dependent on a lot of external factors like risks, fuel costs, government, and environmental regulations, driver shortages, among others.
With customers becoming demanding and wanting their parcels whenever and wherever they want – last mile fulfillment is becoming dynamic and is often a key differentiator between two competitors. Lack of visibility in the last mile operations will be detrimental to the business and the end consumer.