If we observe the some of the enterprises, lack of proper coordination and integration seems to be a major issue which is worrying them. Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. Enterprise applications help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service.
There are four major enterprise applications: (i) enterprise systems (ii) supply chain management systems (iii) customer relationship management (iv) knowledge management systems. Each of these enterprise applications integrated a related set of functions and business processes to enhance the performance of the organization as a whole.
Enterprise applications are designed to coordinate multiple functions and business processes. Enterprise systems integrate the key internal business processes of a firm into a single software system to improve coordination and decision making. Supply chain management systems help the firm manage its relationship with suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services. Customer Relationship Management (CRM) systems coordinate the business processes surrounding the firm’s customers. Knowledge management systems enable firms to optimize the creation, sharing, and distribution of knowledge.
Higher OTIF is the order of today and the future. This trend will continue to put pressure on suppliers to align themselves in terms of their operations and processes to avoid penalties and retailers to boost sales.
Google Flights used to notify users about flight schedules and delays based on the online information received from airlines. However, applying advanced AI and machine learning algorithms on flight data accumulated and analysed over the years, Google flights will now be able to predict flight schedules in advance, with up to 80% accuracy.
The vision of today’s retailer is to simplify, enliven and customize shopper experience of the tech-empowered customers. To deliver an omnichannel customer experience, retailers must balance conflicting supply chain priorities and goals with ongoing optimization strategies and tactics.