If we observe the some of the enterprises, lack of proper coordination and integration seems to be a major issue which is worrying them. Getting all the different kinds of systems in a company to work together has proven a major challenge. One solution is to implement enterprise applications, which are systems that span functional areas, focus on executing business processes across the business form, and include all levels of management. Enterprise applications help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service.
There are four major enterprise applications: (i) enterprise systems (ii) supply chain management systems (iii) customer relationship management (iv) knowledge management systems. Each of these enterprise applications integrated a related set of functions and business processes to enhance the performance of the organization as a whole.
Enterprise applications are designed to coordinate multiple functions and business processes. Enterprise systems integrate the key internal business processes of a firm into a single software system to improve coordination and decision making. Supply chain management systems help the firm manage its relationship with suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services. Customer Relationship Management (CRM) systems coordinate the business processes surrounding the firm’s customers. Knowledge management systems enable firms to optimize the creation, sharing, and distribution of knowledge.
To optimize delivery, a last mile delivery software should be able to add events, sub-processes, and gateways on the fly. It should be flexible enough to adapt to changing delivery needs as well.
The balance between brick and mortar stores and online retailers is very delicate. A new feature on the app might cause the customer to lean towards shopping online more frequently. The convenience of getting a product from the neighborhood kirana shop within minutes might cause some to lean towards brick and mortar stores.
To have a deeper understanding of the operations and the analytical needs of service organisations it is important to know and answer your needs on a day-to-day basis, as well as on a long-term strategic level.