Businesses must ensure end-to-end visibility of forward and reverse delivery processes to manage returns efficiently. Control over logistics processes is a key when it comes to orchestrating returns and without complete visibility, it’s impossible to gain control.
An advanced delivery routing software ensures high levels of transparency for all delivery stakeholders, including customers, and ensures that everyone is on the same page with regards to ground-level activities, especially delays.
New-age ecommerce delivery software has capabilities facilitating localisation in-built in them. That will essentially help easy onboarding and adoption among field agents who can help drive more deliveries through merely the ease of using the app.
One of the most important pieces in this game of deliveries is the experience that the customer undergoes as a good Delivery Happiness Score is the cornerstone for customer retention and brand equity. For an on-time delivery execution to take place, a well-orchestrated engine needs to function like an oiled machine at peak efficiency.
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To optimize delivery, a last mile delivery software should be able to add events, sub-processes, and gateways on the fly. It should be flexible enough to adapt to changing delivery needs as well.