A digital control tower has the unique capability to seamlessly integrate disparate supply chain and logistics platforms like ERP, TMS, WMS, and CRM. It accumulates the data generated by these systems and displays it on an easy-to-understand dashboard.
It’s true that managing reverse logistics is no cakewalk, but unless businesses take that first crucial step to address some of the key challenges, they are looking at a future where it will be extremely difficult to recover losses.
Businesses must ensure end-to-end visibility of forward and reverse delivery processes to manage returns efficiently. Control over logistics processes is a key when it comes to orchestrating returns and without complete visibility, it’s impossible to gain control.