For modern customers, delivery forms an integral part of the purchase experience offered by a brand. In a recent survey, over 98% of respondents said that shipping impacts their brand loyalty. In another poll, 99% of US consumers said that fast delivery is important to them while making online purchases. Besides, 50% of customers reported they'd rather not transact with a brand after two or three late or incorrect deliveries.
Unsurprisingly, delivery route planning is a crucial factor in your company’s success. With everything else remaining equal, a great delivery experience can ensure a loyal clientele for your business, giving you a visible edge over the competition.
Optimize Your Deliveries with a Route Planning Software
Modern technology has automated various aspects of our lives, and route planning is no exception. So, if you are still using a pen, paper, and maps to plan your deliveries, it is time to embrace technology for more efficient and effortless delivery services.
Today, businesses can choose from various route planning software that is free to use. However, free route planning software may pose certain problems for growing companies, as it is not possible to customize free software according to your fleet.
Besides, most free software limit the number of stops you can optimize and only enable route-planning for a single vehicle in most cases. While this is a great start if you only have to manage a few deliveries a week, once your business scales, a free route planning software may not be adequate to handle increasing volumes and data.
Another problem with free software is that it only optimizes one part of your delivery system. Yes, free software allows you to plan efficient routes for your vehicles but does not offer you an interface to share live updates with your drives. On the contrary, an advanced route optimization software offers an integrated mobile app with a customized interface for drivers that gives them easy access to routes and delivery notes for better planning. In addition, these apps enable an electronic proof-of-delivery system to keep your drivers accountable, which is missing in free software.
Of course, as we said previously, free software is not bad to start with. However, it can seriously impede your growth by limiting your fleet with various restrictions while your competition clocks more deliveries at the same time with an advanced route planning software.
Here’s a list of features that can turn around your delivery experience but you may not find in a free route planning software:
A route planning software is integral to your delivery experience. However, all software is not the same, and it is vital to choose one that can be customized to your needs and is capable of scaling with your company. When you invest in an advanced route optimization software, you also get access to automatic updates on exceptions and diversions that ensure your delivery system works optimally at all times.
At FarEye, we have transformed hundreds of businesses across disparate industries with our intelligent route optimization software. We are helping them deliver delightful delivery experiences and boost profitability. To know how we can help you address your delivery challenges signup for a demo.
With the penetration of Mobile Internet and the rise of ecommerce being the turning point for this trend, the ecommerce and logistics players should focus on investing time and strengthening the last mile delivery operations. To understand what drives the Logistics in South East Asia we at FarEye, did a small case study with the Logistics giant Acommerce.
There is a need for the enterprises to partner with the best technology platforms which can help them grow and cater to the demands of the consumers in this ever-changing digital world!
Service employees are the brand. Employees truly “are the brand” and optimize the company image that each is attempting to create in the minds of its customers. Because contact employees represent the organisation and can directly influence customer satisfaction, they perform the role of marketers. For your employee to satisfy your customer it is important that he is satisfied.