“Automation” – is a buzzword now, where the involvement of field workforce is more. The motto of automation is: to complete tasks faster with fewer errors at cheaper costs. Specially, in a service provider organisation the common issues faced are : time loss to analyze the work request, accurate assessment of resource availability, right people at the right place, lack of optimization of resources, lack of accountability and lack of visibility of the work execution, communication lag between field force and administrative office. In this, the key lies in coordinating and managing the high-volume of service requests that are executed by the field force.
The reason why the world is looking towards automation is to enhance their efficiency and productivity. Adding to this, a faster customer response time leads to a higher level of customer satisfaction. Automation brings the desktop to the mobile worker, allowing them to access relevant systems in the field and troubleshoot via online databases.
Adding to it, the benefits of automation are:
Automation helps in eliminating the data entry errors and reduction of paper usage by up to 75%. Optimized routing and maintenance schedules and elimination of idle time. It helps in minimizing the fuel consumption and vehicle maintenance costs upto% and boost field workforce productivity by 25-40%.
There are multiple scenarios which could occur between work assignment and work completion. By bringing the right level of automation to address the issues, productivity can be increased credibly. With many advantages available due to automation, the business world is running towards automating their workforce.
With Indonesia’s burgeoning ecommerce market, the archipelago is at the cusp of ecommerce revolution. The unique geographic spread of Indonesia have become a challenge for the logistics players that are working for delighting the customers.
Electronic proof of delivery increases the speed and efficiency of last-mile delivery. It reduces manual errors, eliminates paperwork, and minimizes chances of manipulation.
We recently stopped by at DoorMint's office and had a small chat with Mr. Piyush Ranjan over a cup of coffee. Hard - core techie and an entrepreneur at heart, Mr. Piyush Ranjan loves building innovative, user friendly and scalable systems that solve real problems.