CASE STUDY

How Amway Improved Its Delivery Happiness Score

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How Amway Improved Its Delivery Happiness Score

Amway Case Study

It's no secret that today customer loyalty is driven by the quality of delivery experience businesses generate. Realizing this, Amway embarked on its journey to transform the way they have been executing delivery operations. By leveraging FarEye, Amway quickly addressed its delivery challenges and ballooned customer experience by ensuring:

> Accurate ETA’s
> Maximum visibility of 3PL providers
> Complete transparency of delivery process
> Significant reduction in delivery expenses
> High levels of engagement between customers and 3PL providers

To learn how Amway transformed its delivery operations to ensure customer centricity download the case study.

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