CASE STUDY

DHL Doubles Courier Satisfaction And Increases Courier Productivity By 15%

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DHL Doubles Courier Satisfaction And Increases Courier Productivity By 15%

DHL is the world’s leading courier, parcel and express mail company. Over 3,60,000 employees in over 220 countries and territories work every day to help businesses reach new markets and grow their business.

The logistics giant wanted to enrich the delivery experience for its sellers and customers by creating a seamless last-mile delivery experience. The organization needed a flexible and cost-efficient technology to fuel its last-mile B2C delivery product and orchestrate key last-mile processes, including parcel shops.

To achieve these milestones, DHL partnered with FarEye and gained the following benefits.
>2X increase in courier satisfaction rate
>15 percent increase in productivity of delivery agents
>Improved delivery transparency with live tracking
>Reduced operational costs and increase profitability

To get deeper insights into the challenges DHL faced and the benefits it gained by leveraging FarEye, download the detailed case study.

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