WHITEPAPER

Digital Logistics and The Race Towards Customer Centricity

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Digital Logistics and The Race Towards Customer Centricity

This whitepaper aims to discuss different aspects of customer centricity, customer experience from the viewpoint of both customers and enterprises. How firms in retail and e-commerce space can compete in the face of growing customer expectations with the help of emerging technologies and new players have been presented. The importance of digitizing logistics operations has been discussed in detail and the direction in which this sector is headed has also been explored.

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