Customer Experience

Technology
For
Logistics Excellence

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FarEye branded experience

Superior, branded delivery experience

For years, good and bad logistics players were determined by their operational efficiency, now the differentiating factor is customer experience. Quick and reliable deliveries have become an essential part of the client's experience. 70% of shoppers would not shop with a brand after having a bad delivery experience.
In the face of volatile, accelerated change and rising customer demands, supply chain and logistic companies are under extreme pressure to maintain or improve current levels of performance. Therefore, a smooth delivery experience that offers live tracking, personalization, and customization of deliveries is imperative for businesses to ensure brand loyalty.

Customer Experience

Enabling Digital
Logistics

FarEye Branded Experience

Branded experience

A delivery cycle is completed by using multiple parties. However, do not let that confuse your customers. Let your customers only see you as the single touch point, with your logo on the customer interaction module. Avoid confusion and loss of brand recall; enrich customer experience with a single interface and seamless communication.

Message rider for personalized deliveries

Lack of proper communication and interaction between the consumers and the rider is the biggest reason for delivery failures. Using FarEye app, once the consumer receives the live tracking link of their parcel, they can call or send text messages to the rider about preferred delivery requirements – for instance, leaving the parcel at the reception, dropping parcel with the neighbours, door-bell not working or any reason that is making the delivery stressful.

Message Rider with FarEye
Uber like tracking in FarEye

Uber-like tracking

Provide transparency and complete visibility of orders to the customers. FarEye enables you to provide a tracking link along with the estimated time of delivery message so that customers can exactly see where their rider is, that too in real-time, as easily as tracking a cab.

Feedback on delivery experience

Listening to customers is key to improving current processes and gaining a competitive edge. Provide an immediate link to customers to give feedback of delivery experience.

Feedback in FarEye
Reverse Pickups with FarEye

Easy reverse pickups

Reverse logistics is complex and cost intensive. With FarEye logistics managers can easily cost optimize and increase the efficiency of the return pickups without any additional process configuration or manpower deployment.

CUSTOMER SUCCESS

FarEye has helped Hitachi address business needs of reduced customer turnaround time

HITACHI

FarEye has helped Hitachi address business needs of reduced customer turnaround time

Increase in customer visits by 66%

BAJAJ CAPITAL

Increase in customer visits by 66%

Increases its first attempt success rate by 22%

BLUEDART

Increases its first attempt success rate by 22%

Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time

AMWAY

Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time

MEDIA

Entrepreneur Logistics Middle East

Winning With Customization: Lessons From A Startup's Expansion Into The Middle East's Logistics Sector

Postal Innovation

Leveraging Predictive Intelligence To Increase Delivery Visibility And Happiness Scores

FutureTech Magazine's

IoT, And Automation Are Transforming The Face Of The Indian Logistics Industry

CXO Insights magazine

How Automation Is Changing The Logistics Industry

Mint

Logistics- The Most Important Link Between Consumers And Retailers

Your Story

FarEye Wins In The Technology Category At YourStory And Ministry Of MSME's 'Brands Of India 2019 Awards'

Your Story

The FDI Norms For eCommerce Are Slowly Changing Logistics In India. Here’s How

Cargo Talk

Reverse Logistics And The Return On Returns

Logistics ME

The Hybrid Retailer

Financial Express

Budget 2019: 7 Key Areas That Made News Among The Startup Community

Zee Business

Union Budget 2019: Expectations For The Logistics Industry

APN News

Union Budget 2019: Expectations For The Logistics Industry

The Statesman

Union Budget 2019: Expectations For The Logistics Industry

Reseller ME

Taking Stock- How Partners Can Leverage Logistics

Deccan Chronicle

Logistics & Supply Chain Trends That Will Keep Your Biz Ahead Of The Curve In 2019

The Asian Age

Logistics & Supply Chain Trends That Will Keep Your Biz Ahead Of The Curve In 2019

Intelligent CIO

Helping Businesses Go Green With Digital Logistics

Times Of India

Why Delivery Makes All The Difference In e-Commerce

Business Intelligence ME

FarEye Recognized In Gartner’s Market Guide For Real-Time Visibility Providers

MENA Herald

FarEye Recognized In Gartner’s Market Guide For Real-Time Visibility Providers

Arabian Reseller

Three Trends That Will Disrupt MEA’s Supply Chain Industry In 2019

SME Street

Gartner Acknowledged FarEye In It’s Hype Cycle Report

IT Voice

Gartner Mentions FarEye In The Hype Cycle For Multienterprise Solutions, 2018 Under The Global Logistics Visibility Technology

Logistics News ME

2018 In Review

Intelligent cio

Get To Know: Gautam Kumar, COO and Co-Founder, of FarEye

Logistic ME

Pressure Grows In The Last Mile

IT Voice

FarEye Mentioned By Gartner In The Market Guide for Real-Time Visibility Providers

Startups Journey

FarEye In Gartner Market Guide for Real-Time Visibility Solutions

Financial Express

Logistics Startup FarEye Buys Dipper For Efficiency In Freight Logistics

Economic Times

Saas company FarEye buys IoT platform Dipper Tech

Live Mint

Logistics firm FarEye buys Dipper Technologies

BW CIO World

India To Be The New Hub For Virtual Restaurants

Business Line

Keeping desk-less workforce on track

The Times Of India

FarEye launches Drop&Pick parcel shop technology

BusinessWorld Disrup

Kushal Nahata's Exclusive Interview With Business World

ET CIO

Bajaj Capital’s brokerage unit deploys workforce management solution

Your Story

Aiming to be a game-changer, FarEye eyes billion-dollar enterprise mobility market
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