Superior, branded delivery experience
For years, good and bad logistics players were determined by their operational efficiency, now the differentiating factor is customer experience. Quick and reliable deliveries have become an essential part of the client's experience. 70% of shoppers would not shop with a brand after having a bad delivery experience.
In the face of volatile, accelerated change and rising customer demands, supply chain and logistic companies are under extreme pressure to maintain or improve current levels of performance. Therefore, a smooth delivery experience that offers live tracking, personalization, and customization of deliveries is imperative for businesses to ensure brand loyalty.
Customer Experience
Enabling Digital
Logistics
Branded experience
A delivery cycle is completed by using multiple parties. However, do not let that confuse your customers. Let your customers only see you as the single touch point, with your logo on the customer interaction module. Avoid confusion and loss of brand recall; enrich customer experience with a single interface and seamless communication.
Message rider for personalized deliveries
Lack of proper communication and interaction between the consumers and the rider is the biggest reason for delivery failures. Using FarEye app, once the consumer receives the live tracking link of their parcel, they can call or send text messages to the rider about preferred delivery requirements – for instance, leaving the parcel at the reception, dropping parcel with the neighbours, door-bell not working or any reason that is making the delivery stressful.
Uber-like tracking
Provide transparency and complete visibility of orders to the customers. FarEye enables you to provide a tracking link along with the estimated time of delivery message so that customers can exactly see where their rider is, that too in real-time, as easily as tracking a cab.
Feedback on delivery experience
Listening to customers is key to improving current processes and gaining a competitive edge. Provide an immediate link to customers to give feedback
Easy reverse pickups
Reverse logistics is complex and cost intensive. With FarEye logistics managers can easily cost optimize and increase the efficiency of the return pickups without any additional process configuration or manpower deployment.
CUSTOMER SUCCESS
HITACHI
FarEye has helped Hitachi address business needs of reduced customer turnaround time
BAJAJ CAPITAL
Increase in customer visits by 66%
BLUEDART
Increases its first attempt success rate by 22%
AMWAY
Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time
MEDIA
Entrepreneur Logistics Middle East
Winning With Customization: Lessons From A Startup's Expansion Into The Middle East's Logistics Sector
Postal Innovation
Leveraging Predictive Intelligence To Increase Delivery Visibility And Happiness Scores
FutureTech Magazine's
IoT, And Automation Are Transforming The Face Of The Indian Logistics Industry
CXO Insights magazine
How Automation Is Changing The Logistics Industry
Mint
Logistics- The Most Important Link Between Consumers And Retailers
Your Story
FarEye Wins In The Technology Category At YourStory And Ministry Of MSME's 'Brands Of India 2019 Awards'
Your Story
The FDI Norms For eCommerce Are Slowly Changing Logistics In India. Here’s How
Cargo Talk
Reverse Logistics And The Return On Returns
Logistics ME
The Hybrid Retailer
Financial Express
Budget 2019: 7 Key Areas That Made News Among The Startup Community
Zee Business
Union Budget 2019: Expectations For The Logistics Industry
APN News
Union Budget 2019: Expectations For The Logistics Industry
The Statesman
Union Budget 2019: Expectations For The Logistics Industry
Reseller ME
Taking Stock- How Partners Can Leverage Logistics
Deccan Chronicle
Logistics & Supply Chain Trends That Will Keep Your Biz Ahead Of The Curve In 2019
The Asian Age
Logistics & Supply Chain Trends That Will Keep Your Biz Ahead Of The Curve In 2019
Intelligent CIO
Helping Businesses Go Green With Digital Logistics
Times Of India
Why Delivery Makes All The Difference In e-Commerce
Business Intelligence ME
FarEye Recognized In Gartner’s Market Guide For Real-Time Visibility Providers
MENA Herald
FarEye Recognized In Gartner’s Market Guide For Real-Time Visibility Providers
Arabian Reseller
Three Trends That Will Disrupt MEA’s Supply Chain Industry In 2019
SME Street
Gartner Acknowledged FarEye In It’s Hype Cycle Report
IT Voice
Gartner Mentions FarEye In The Hype Cycle For Multienterprise Solutions, 2018 Under The Global Logistics Visibility Technology
Logistics News ME
2018 In Review
Intelligent cio
Get To Know: Gautam Kumar, COO and Co-Founder, of FarEye
Logistic ME
Pressure Grows In The Last Mile
IT Voice
FarEye Mentioned By Gartner In The Market Guide for Real-Time Visibility Providers
Startups Journey
FarEye In Gartner Market Guide for Real-Time Visibility Solutions
Financial Express
Logistics Startup FarEye Buys Dipper For Efficiency In Freight Logistics
Economic Times
Saas company FarEye buys IoT platform Dipper Tech
Live Mint
Logistics firm FarEye buys Dipper Technologies
BW CIO World
India To Be The New Hub For Virtual Restaurants
Business Line
Keeping desk-less workforce on track
The Times Of India
FarEye launches Drop&Pick parcel shop technology
BusinessWorld Disrup
Kushal Nahata's Exclusive Interview With Business World
ET CIO
Bajaj Capital’s brokerage unit deploys workforce management solution
Your Story