For years, good and bad logistics players were determined by their operational efficiency, now the differentiating factor is customer experience. Quick and reliable deliveries have become an essential part of the client's experience. 70% of shoppers would not shop with a brand after having a bad delivery experience.
In the face of volatile, accelerated change and rising customer demands, supply chain and logistic companies are under extreme pressure to maintain or improve current levels of performance. Therefore, a smooth delivery experience that offers live tracking, personalization, and customization of deliveries is imperative for businesses to ensure brand loyalty.
A delivery cycle is completed by using multiple parties. However, do not let that confuse your customers. Let your customers only see you as the single touch point, with your logo on the customer interaction module. Avoid confusion and loss of brand recall; enrich customer experience with a single interface and seamless communication.
Lack of proper communication and interaction between the consumers and the rider is the biggest reason for delivery failures. Using FarEye app, once the consumer receives the live tracking link of their parcel, they can call or send text messages to the rider about preferred delivery requirements – for instance, leaving the parcel at the reception, dropping parcel with the neighbours, door-bell not working or any reason that is making the delivery stressful.
Provide transparency and complete visibility of orders to the customers. FarEye enables you to provide a tracking link along with the estimated time of delivery message so that customers can exactly see where their rider is, that too in real-time, as easily as tracking a cab.
Listening to customers is key to improving current processes and gaining a competitive edge. Provide an immediate link to customers to give feedback
Reverse logistics is complex and cost intensive. With FarEye logistics managers can easily cost optimize and increase the efficiency of the return pickups without any additional process configuration or manpower deployment.
BW CIO World
The Times Of India