Retail Industry

Retail

CREATING REVENUE STREAMS WITH
SUPERIOR EXPERIENCE AND SEAMLESS ORDER FULFILMENT

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ABOUT RETAIL

eCommerce growth has changed the rules. The world is now driven by faster and free deliveries, which makes logistics the most important link between consumers & retailers.

Consumers have the same expectations of service and engagement from the places they shop online as they do in-store, except they expect it faster, in line with the speed of the digital world.

For online shoppers, delivery is their experience with your brand. Because of this, the last-mile leg is the one that your customers remember.

DID YOU KNOW? In a recent survey:

86%

of consumers consider delivery to be part of their online experience.

76%

of consumers view the delivery experience as a true test of how much a retailer values them.

39%

of consumers who have had a bad delivery experience will take their business elsewhere next time.

50%

of the total delivery cost is incurred in the last-mile.

*Sources: Secondary Data

Custom Workflows | Real-Time Visibility | Analytics Dashboard

Retailers are now competing with the likes of Amazon Prime that offer superior faster delivery options at no charges and are captured amidst the turbulence of rising costs and lack of technology. According to a McKinsey estimate, the last-mile expenses account for a startling 50% of the total cost of delivery.

A retailer’s responsibility does not end when it provides a package to its last-mile delivery partner. It is imperative to get automated prompt customer feedback and real-time visibility of the customer’s happiness index.

Internet users, particularly millennials expect to be gratified instantly and expect fulfilment speeds comparable to what they expect from brick-and-mortar shops that too with minimal delivery cost. Amidst the likes of Uber, the new age customers are not satisfied with traditional information flow. They want real-time tracking capability and 360⁰ visibility of their consignments. They expect seamless experiences with fast deliveries that arrive at the time and place they find most convenient.

How Do We Help Your Business

1.

Create new revenue streams with digitalized last-mile deliveries

2.

Flexibility and efficiency across the entire ecosystem

3.

Superior, branded delivery experience for customers

4.

360-degree visibility for managers with data-backed insights

5.

Cost efficient solutions for brands to deliver their promise ‘real-time’.

 

 

FarEye enables digital logistics for retail growth, offering innovative solutions that cater to the customer’s need for personalized and fast deliveries. It provides flexible, scalable and cost-effective solutions that help retailers stay relevant in this ever-shifting business environment.