Transform The Customer Journeys Through Effective Omni-channel Logistics
Today’s consumer journey doesn’t end just by purchasing the product, it goes on till the delivery of the product is completed. A traditional multi-channel approach cannot suffice to meet the customer expectations, upfront. To woo the present day customer, information availability, speed and personalization of service remain the key aspects. The channels operate independently and often in competition with each other - offline and online. In order to deliver superior customer experience, across the channels companies must adapt to high-performing, cost-effective,
Emerging models in omnichannel logistics blend the in-store operations with traditional and e-commerce supply chains expect to deliver profit and performance gains. To design and develop a cost-effective omnichannel supply chain, companies must focus on two key areas - enhanced speed and convenience, high performing cost-effective network.
With the advent of new-age technologies, companies can deliver seamless experiences at an optimum cost. Brands can ensure customer loyalty by empowering them with real-time visibility.
Enhance Speed, Flexibility And Personalisation Through Last-Mile:
Consumers today expect delivery anytime, anywhere. So, companies must be ready to provide various options like preferred time-slot delivery, omnichannel logistics, parcel lockers et al. In order to meet the need of same-day speed and personalisation of service, retailers like Amway are ensuring that they measure performance of their 3PL network to ensure optimum service levels that the service delivery is throughout the journey.
As soon as the customer and direct seller place an order with Amway, the warehouse team prepares a ready-to-ship package and using
Predictive analytics along with data visualization will help enhance the future of demand patterns and locate products closer to the customer to enable speedy and cost-effective delivery. Adapt to a mobility solution today to build a cost-effective and flexible logistics for Industry 4.0!
The machine-learning based geo-coding techniques enable the consumer as well as warehouse supervisor to know the exact location of the rider, ETA of the shipment, and any expected delays due to various reasons.
The ultimate goal of any company is to surprise and delight customers with the quality of service provided. FarEye delivers customer delight with each and every transaction.
FarEye has empowered enterprise field workers with a simple and intuitive mobile interface so they can serve customers better.