Hitachi Hi-Rel Power Electronics, a Hitachi Group company is a world leader in power electronics through its UPS, drives, automation, Solar inverters and other products. Hitachi maintains its Pan-India operations through four regional offices with 100s of customers across various industries including banks, large manufacturing plants, education institutes and many others. Running these complex Sales, Support & Service operations is integral to the growth & revenue realization aspirations of Hitachi Hi-Rel Power Electronics.
“ Since the system had a human factor, there were situations of human negligence like the regional coordinator was unable to respond to customer calls or forgot to process the request or even at times failed to inform the field engineer to visit the customer. ’’– Prashant Hatkar
The field engineers are provided with a mobile application; wherein the customers have to sign after the service is completed. This immediately helps to generate service completion certificate, which enables the company to raise bills and service invoices against the customers.
Through constant vigilance and
standardization of the entire
Charles Brewer, CEO, DHL eCommerce
Blue Dart is delighted to partner with FarEye. We are a highly focused and insanely customer-centric brand and this partnership will only enable to enhance the experience for our customers. It has also helped us in automating first mile pickups and last mile deliveries and going almost paperless, a small step in reinforcing our goal to have zero emissions by 2050Anil Khanna, Managing Director, Blue Dart
First Flight is delighted to partner with FarEye. Customer centricity lies at the core of our brand and this partnership will enable us to further provide a superior experience to our clients.
FarEye has helped in speeding up deliveries with visibility to the management with an excellent support system.Najeeb M.Kabeer, Century Express
The support from FarEye is great. They have always been available even at 3 am in the night to help us. We are satisfied with FarEye and the team as we get great support and response from them. They are an extension of us and we look forward to a long-term relationship.Jeremy M. Skyrme, Chief Executive Officer, Mara Xpress
In today’s world where customer experience is the new battleground, every retailer wants to give an enhanced experience to its customers. The digital supply chain became a mandate for Amway in order to sustain and grow. At the same time, an engaging customer journey while maintaining costs became crucial.Nitin Jain, India Head- Distribution & Logistics, Amway India