Customer Experience

Technology
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Logistics Excellence

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FarEye branded experience

Superior, branded delivery experience

For years, good and bad logistics players were determined by their operational efficiency, now the differentiating factor is customer experience. Quick and reliable deliveries have become an essential part of the client's experience. 70% of shoppers would not shop with a brand after having a bad delivery experience.
In the face of volatile, accelerated change and rising customer demands, supply chain and logistic companies are under extreme pressure to maintain or improve current levels of performance. Therefore, a smooth delivery experience that offers live tracking, personalization, and customization of deliveries is imperative for businesses to ensure brand loyalty.

Customer Experience

Enabling Digital
Logistics

FarEye Branded Experience

Branded experience

A delivery cycle is completed by using multiple parties. However, do not let that confuse your customers. Let your customers only see you as the single touch point, with your logo on the customer interaction module. Avoid confusion and loss of brand recall; enrich customer experience with a single interface and seamless communication.

Message rider for personalized deliveries

Lack of proper communication and interaction between the consumers and the rider is the biggest reason for delivery failures. Using FarEye app, once the consumer receives the live tracking link of their parcel, they can call or send text messages to the rider about preferred delivery requirements – for instance, leaving the parcel at the reception, dropping parcel with the neighbours, door-bell not working or any reason that is making the delivery stressful.

Message Rider with FarEye
Uber like tracking in FarEye

Uber-like tracking

Provide transparency and complete visibility of orders to the customers. FarEye enables you to provide a tracking link along with the estimated time of delivery message so that customers can exactly see where their rider is, that too in real-time, as easily as tracking a cab.

Feedback on delivery experience

Listening to customers is key to improving current processes and gaining a competitive edge. Provide an immediate link to customers to give feedback of delivery experience.

Feedback in FarEye
Reverse Pickups with FarEye

Easy reverse pickups

Reverse logistics is complex and cost intensive. With FarEye logistics managers can easily cost optimize and increase the efficiency of the return pickups without any additional process configuration or manpower deployment.

CUSTOMER SUCCESS

FarEye has helped Hitachi address business needs of reduced customer turnaround time

HITACHI

FarEye has helped Hitachi address business needs of reduced customer turnaround time

FarEye assists Bajaj Capital Insurance Broking Ltd. to increase customer visits by 66 % and deliver on-time service to the customer

BAJAJ CAPITAL

FarEye assists Bajaj Capital Insurance Broking Ltd. to increase customer visits by 66 % and deliver on-time service to the customer

FarEye is the chosen delivery management platform for Blue Dart – the world’s leading logistics company

BLUEDART

FarEye is the chosen delivery management platform for Blue Dart – the world’s leading logistics company

Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time

AMWAY

Amway Chooses FarEye To Ensure Its Brand Promise Is Delivered Real-Time

Delivering Smile In The Last Mile

DHL eCommerce

Delivering Smile In The Last Mile

Superior Customer Experience For eCommerce

Future Group

Superior Customer Experience For eCommerce

Let's Grow Together

Quad X

Let's Grow Together

We Give The Best To Our Consumers

Godrej

We Give The Best To Our Consumers

MEDIA

Logistics News ME

Changing Times

Computer News ME

DELIVERING THE GOODS

Cargo Talk

Start-ups twirling the logistics environment

Network ME

Company Profile

Computer Weekly

Saudi’s growing e-commerce market offers global tech opportunities

Business Line

Keeping desk-less workforce on track

Day of Dubai

FarEye expands its footprint in the European market with the launch of its office in London

CEO Insights

FarEye expands its global operations through its first office in London

PC Quest

FarEye Introduces its Delivery Experience Suite – ‘Delight’

Construction Business News

FarEye expands footprint in European market with first office in London

Logistics Middle East

FarEye expects GCC e-com logistics to boost revenue by 30% after noon.com deal

Gulf News

Going after ‘last mile’ e-commerce deliveries in Sharjah

Indian Transport & Logistics News

FarEye starts its delivery experience suite - 'Delight'

The DQ Week

FarEye Introduces its Delivery Experience Suite – ‘Delight’

Postal And Parcel Technology International

From Black Friday to Cyber Monday, how to avoid delivery headaches

BusinessWorld Disrup

Kushal Nahata's Exclusive Interview With Business World

Data Economy

The 30 Under 30: The Young Disruptors In Data Centres, Cloud And Data

Post Expo 2018

AI business process management provides whole-trail visibility

Silicon India

Making the Logistics Industry 'Smarter' with an Empowered Team of Experts!

CXO Today

DHL eCommerce Selects FarEye To Boost Brand Image

Silicon India

Digitise Your Operations & Empower Your Workforce to Stay Relevant

Kuwait Times

FarEye wins prestigious World Post & Parcel Award in technology category

E27

SAIF bet: FarEye raises US$3.5M Series A to introduce drones-based delivery to India

ET CIO

Bajaj Capital’s brokerage unit deploys workforce management solution

Your Story

Aiming to be a game-changer, FarEye eyes billion-dollar enterprise mobility market

IAmWire

A workforce management app that helps companies boost revenue

Money Control

Mobile solutions drive customer loyalty & revenue

Indian Retailer

Identity + Management + Security = Enterprise Mobility
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