Hitachi deployed FarEye’s mobility solution. Post FarEye’s deployment, customers could dial in the toll free number to raise service requests and provide the product serial number as the product related database was already configured with the FarEye which automatically generated messages in real-time to the regional coordinators and the field engineers were assigned service requests.
The field engineers are provided with a mobile application; where in the customers have to sign after service is completed. This immediately helps to generate service completion certificate, which enables the company to raise bills and service invoices against the customers.
Better control and tracking of the overall service operations
Error free operations due to reduction in human dependency
Accurate information of its service operations to gauge the daily performance of the backend staff and field engineers
Real time data collection allowing easy analysis and operational overview
FarEye has helped company address business needs of reduced customer turnaround time (TAT) and improves productivity of its field engineers.
With FarEye, Hitachi was able to successfully bring down its response time to the customer and increase the field workforce efficiency.
FarEye’s solution for Field Service Management enhances a customer’s journey with the brand by uberizing your workforce and leveraging intelligent scheduling to increase your first time fix rate, meet SLAs & improve resource utilization