21 FAQs About Delivery Management Software

Modern delivery management and optimization software empowers businesses to constantly look for ways to execute on-demand deliveries in less time, shrink operational expenses and boost productivity. Savvy enterprises are rapidly deploying advanced delivery management systems to boost customer experience and loyalty as well. Hence, leveraging traditional means and tools for achieving these supply chain and logistics milestones are not cutting it anymore. The modern-day disruption in e-Commerce is happening at such a rapid pace that offsets the conventional model in so many ways. On one end, customer expectations are hitting new highs while conventional SLAs are hitting new levels. We have no idea what is happening to cost and efficiency. But the need to optimize supply chain and logistics operations have never been this acute, thanks to the likes of Amazon and Alibaba. 

A key area where enterprises can focus on is improving delivery operations. Deliveries have become extremely complex with the rapid evolution of consumer expectations. Things like same-day deliveries, free of cost delivery and flexible deliveries are having a significant impact on how enterprises plan delivery operations. A smart way to ensure this is by deploying a modern delivery tools. Here are some key FAQs that every logistics stakeholder should know before embracing such tools.

What is a delivery management software?

A delivery management software can be defined as a platform that digitalizes core logistics operations like dispatching, task allocation/assigning orders, vehicle tracking, route planning and more. The software’s ability to track delivery fleet in real-time, understand weather and traffic patterns, trace movement of goods ensures high levels of logistics visibility, reduces cost per mile, generates accurate ETAs, eliminates chances of delayed orders and enhances customer experience. in other words it empowers logistics stakeholders like dispatch and delivery managers drive seamless final mile operations.

What are the primary objectives of delivery management tools?

The objectives of delivery management tools can be varied, it mostly depends on the problems an enterprise wants to solve. In a more general sense, below are some of the primary objectives:

  • Gain end-to-end logistics visibility
  • Make deliveries profitable
  • Efficiently plan multiple deliveries
  • Optimize routes in real-time and automate dispatching
  • Ensure high levels of customer transparency
  • Shrink delivery window/turn-around-time
  • Automate task allocation
  • Mitigate transportation risks
  • Provide customers a self-service delivery model
  • Build a proactive supply chain and logistics model

Tips for delivery managers to choose the right delivery software?

Choosing a delivery system can become a daunting task, especially when there are so many options available in the market. But not all delivery software provides the necessary tools needed to optimize delivery operations like food and grocery delivery, parcel delivery,two-man delivery and more. Here is a check-list of tools that should be there in your delivery system.

Tools that Enhance Visibility

Gartner cites ‘visibility’ as one the biggest challenges in supply chain management. Businesses need tools that empower them to track a vehicle’s location in real-time, reduce theft and pilferage, helps monitor man hours, vehicle utilization and fuel consumption and optimize delivery routes.

Tools that Use Machine Learning

Machine Learning algorithms help transportation stakeholders drastically reduce the chances of theft. By analyzing historical data, a machine learning-powered logistics platform can trigger alerts in case of unnecessary delays and scale operations to seamlessly execute more deliveries with fewer resources.

Tools that Accurately Benchmark KPIs

By crawling through past data of fleet productivity and route efficiency, ML tools can accurately benchmark KPIs of upcoming deliveries and hence, help businesses generate better SLAs and gain critical insights into a fleet's performance metrics. 

Tools that Boost Productivity

Fleet productivity is of great importance when it comes to long-haul deliveries. To ensure high levels of productivity, it’s necessary to have tools that report real-time pick-up and drop-off location of delivery, help optimize delivery routes, automate job allocation, and ensure greater control over third-party logistics. Through advanced routing capabilities a logistics management software also makes it easier to reach customers within short durations, for instance an hour or a day.

Tools that Enhance Collaboration

Since the fragmentation of stakeholders is a major challenge in the logistics industry, tools that increase collaboration is of immense significance. The best delivery platform enhances not just customer communications but also comms across disparate logistics stakeholders.

What are the top benefits of advanced delivery tracking software to customers, courier providers and C-suite executives?

Implementing delivery tracking software is absolutely imperative when it comes to generating delightful delivery experiences, especially at a time when the Amazon effect is transforming the way people want to get things delivered. Such software allow customers to change time and location according to their convenience. It accurately predicts ETAs (Estimated Arrival Time) so that customers can keep themselves available for deliveries.

A courier delivery management software makes it extremely easy for logistics managers to supervise delivery operations. It is powered by digital control towers (DCT). These DCTs enable logistics managers to gain real-time and end-to-end visibility of ground-level operations, manage KPIs, efficiently handle exceptions, get quick insights on delays, manage customer feedback and do much more.

A delivery fleet management software makes deliveries profitable by efficiently planning multiple deliveries, reducing cost per miles, mitigating risks and losses and dependency on manual intervention. It also improves customer experience, a key competitive differentiator. 

Is chatbot-based fleet delivery software a hype or really useful?

Courier delivery management software is powered by intelligent chatbot. These bots make managing ‘customer service and support’ simpler. Fuelled by AI and natural language processing (NLP) technologies, these chatbots can quickly understand what is it that a customer is asking and give an appropriate reply. Chatbots also reduces the dependency on manual labor, hence makes delivery operations profitable. These bots also make managing damages and returns simpler.

What are the key KPIs that a delivery management and scheduling software will help you track?

Accurately benchmarking and measuring KPIs are important to ensure highly efficient delivery workflows. A home delivery software helps enterprises track the following KIPs:

  • Route efficiency
  • Fleet productivity
  • SLA and on-time in-full adherence
  • Delays in delivery
  • 3PL performance
  • ETAs

What is the difference between a delivery management software, WMS & Inventory Management Software?

A delivery management software, WMS, and IMS are important elements of a supply chain. Even though cumulatively these platforms optimize logistics operations, individually they do serve different objectives.

Delivery Management System

This system can be defined as a platform that digitalizes core logistics operations like dispatching, task allocation, vehicle tracking, route planning and more. The software’s ability to track delivery fleet in real-time ensures high levels of logistics visibility, reduces cost per mile, generates accurate ETAs, curbs delays and enhances customer experience.

Warehouse Management System (WMS)

A warehouse management system (WMS) is a software platform that empowers logistics stakeholders to gain greater control and visibility of day-to-day warehouse operations. A WMS helps businesses manage inventory better by optimizing the picking and shipping of orders.

Inventory Management System (IMS)

An inventory management system helps enterprises track goods or inventory across a supply chain. It optimizes a product journey right from when an order is placed with a vendor until it reaches a customer.

How does eCommerce delivery management and tracking software improve last-mile delivery?

Increase visibility, boost customer experience and engagement, optimize delivery routes and customize delivery locations are some of the major challenges eCommerce delivery management software can address.

Optimizing Delivery Routes

To ensure on-time delivery and increase fleet productivity it’s crucial for businesses to constantly intimate drivers with the shortest and most convenient route to a customer’s location.

Increasing Fleet Visibility

A delivery management system can give businesses real-time visibility into where their vehicles, is the vehicle's capacity being used to it's fullest are and how much time is being spent idling. This not only gives supply chain and logistics executives better control over their fleet but also helps to minimize spoilage.It also helps delivery managers quickly respond to unprecedented driver behaviour like over speeding, unneccessary braking and more.

Enhancing Customer Experience and Engagement

Advanced delivery management solutions empower businesses to be completely transparent with delivery management processes. Customers waiting for deliveries can easily know where their parcels are, who is going to deliver, when will it arrive, if there are any delays and more. Customers can also chat with service agents to escalate queries.

Customizing Delivery Location and Time

Modern customers are mostly on the go. Ecommerce delivery management software allows customers to change delivery location as and when they want. This makes the delivery process flexible and increases customer loyalty. 

How delivery management solutions help monitor last-mile delivery?

Savvy organizations, that are inclined towards delivering seamless customer experience, are leveraging ecommerce delivery platform to increase visibility into logistics processes by multifold. Gaining visibility makes reporting easier and core delivery processes transparent. Things like monitoring fleet or driver schedules, predicting delays, planning efficient routes, quick allocation of tasks, real-time billing, quick customer feedback and much more makes monitoring last-mile delivery simpler, faster and organized.

FarEye’s data-driven delivery management software has empowered 100s of businesses across Dubai, Singapore, UAE, Australia, UK, Europe and more to reduce logistics costs, improve logistics visibility, and deliver delightful customer experiences. To know more you can sign-up for a quick demo here.