With brands becoming more and more conscious in building their brand value, brand managers are devising new customer strategies to woo the customer. Customer service has become more important than before - below is an infographic depicting the importance of this aspect thereby validating the above stated.
With the power of Social media and with the increase of disposable income & the multiple options available, there has been an increase in the customer switching behavior. The breakneck speed in spreading the customer reviews on social networks with trending hashtags & posting in various forums is giving worrying the brands and it is helping them to rethink and redesign on their customer strategies in delivering superior customer experience.
With mobility being used as a collaborative tool to embrace the power of delivering superior customer experience, brands are investing in new-age mobile technologies to gain a cutting edge over the competitors.
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To achieve the supreme goal of providing delightful customer experiences, businesses need to improve last-mile operations, bring in advanced routing capabilities, meet elastic demands, improve visibility of end-to-end logistics operations, boost fleet productivity and more.
Your existing TMS has been very useful till now and we are extremely grateful for that. But what got you here will not get you there. Traditional TMS solutions have limitations when it comes to making your logistics proactive.
Before banking on a particular LTL carrier, logistics stakeholders must be extremely thorough about its capabilities. Hence, it’s crucial to perform an agility litmus test while building your LTL ecosystem.