Shrinking delivery time, ballooning customer expectations, and cut-throat price wars are making managing deliveries a herculean task. To find the right balance between all these aspects, it’s important to ensure robust last-mile delivery operations. A delivery management software can empower businesses to shrink costs, drive super-fast deliveries and help keep your customers loyal. But not all delivery management software available in the market will address your pain points.
Here is a quick checklist of features that you should look for in a delivery management software before you invest in one.
Digital Control Towers
With regards to executing logistics, gaining visibility of a multi-party, consumer-driven supply chain network can become a daunting task. A delivery management platform that’s powered by a digital control tower (DCT) empowers businesses to gain real-time visibility that logistics stakeholders can act upon such as pick-up problems, route-wise performance, delivery delays, etc. for all orders on a single screen.
The DCT is powered by alerting tools that proactively trigger distributed notifications, directly to the concerned stakeholder related to exceptions such as delays, theft suspicion, SoP non-compliance, expiring documentation, etc. It helps in proactive monitoring of exceptions related to any transporter or shipments and also provides simple and fast alert resolution workflows. DCT empowers enterprises to shrink shipping costs, ensure faster resolution of exceptions and achieve a perfect order index.
Logistics stakeholders can quickly analyze all the important KPIs like transporter performance, route efficiency, on-time and other SLA adherence, loading/unloading times, invoice accuracy, fleet productivity and more.
During peak business hours it becomes difficult to scale operations and this results in loss of business opportunity. Modern delivery management software can quickly onboard drivers and assign tasks based on urgency, proximity, and costs.
Customer Experience Aggregator
Leveraging modern delivery management software businesses can keep customers informed at every step and deliver a predictable, superior and consistent customer experience with proactive alerts and notifications on ETAs and delays. It helps deliver an interactive track and trace experience that retains, engages, and delight customers. Businesses can provide customers with a self-service delivery model by allowing them to change delivery time and location on the fly.
Communication between a customer and delivery executive is key when it comes to ensuring a delightful last-mile delivery experience. Modern delivery management software has an in-built online chat platform that is powered by natural language processing. It can appropriately respond to customer queries without human intervention.
Advanced delivery platforms plug and play seamlessly with a business’ existing IT systems through pre-built connectors. It eliminates the need for repetitive data entry and puts the right information needed in front of the user to improve efficiency and customer service.
Business Rule Engine
Traditional logistics platform take tediously long to incorporate changes and makes delivery processes extremely rigid. Advanced delivery management software allows logistics stakeholders to change delivery processes on the fly and at scale that too by using easy drag-and-drop workflows.
Modern delivery management software empowers drivers with an intuitive and powerful mobile app through which logistics stakeholders can manage job allocation, routing, delivery sequence and also facilitate real-time communication with customers.
Such an application automates delivery workflows and keeps all the information ready for a driver’s consumption well in advance. Once a driver logs into the application he can immediately act on the assigned tasks. Through intelligent integrations, all the delivery information, on a per driver basis, is quickly fed to a digital control tower for logistics stakeholders to track, trace and control delivery operations.
Ballooning customer expectations are making super fast and same-day deliveries the new normal putting tremendous pressure on last-mile operations. Delivery management software not only automates route planning but also optimizes routes in real-time, drastically shrinking delivery turn around time.
It also empowers the road warriors with an intuitive and powerful mobile application through which senior delivery stakeholders can manage job allocation, routing, delivery sequence and also facilitate real-time communication with customers. This application lets the drivers capture odometer readings, fuel consumption, and additional expenses incurred during a trip to get a holistic view of delivery efficiency.
FarEye’s delivery management software is empowering global businesses to achieve high levels of supply chain and logistics efficiency and generate delightful customer experiences. To know how we can help you achieve the same, sign up for a quick demo.