In recent years, any and every website offers a LIVE chat with an agent option where it is most likely not a real person. It is a chatbot that can offer an experience that can match nearly as much as what a real person can offer.
In the age of instant gratification where customers expect the brands that they deal with to remain available always. It is getting to a point where brands are left with no choice but catch up and try to meet their customer expectations through all modes.
What is a Chatbot?
At its core, a Chatbot is a computer program that is written to empower it with certain decision-making capabilities. It leverages concepts of Artificial Intelligence to engage in a meaningful conversation with a person. The end goal is to assist the concerned person with their queries.
Chatbots are programmed to learn from human behavior and replicate it. They are taught to comprehend language beyond simple commands and interpret them depending on the situation. As Chatbots talk more to humans, they accumulate data, analyze responses and essentially learn, thus becoming truly intelligent.
The Magic Behind Chatbots - NLP
NLP or Natural Language Processing is based on deep learning and allows computers to understand users based on their inputs. It is NLP that allows chatbots to asses the intent of a user's message based on the context and then formulate a suitable response. This response almost mirrors the human interaction process.
Without Natural Language Processing, Chatbots can only act as an array of multiple-choice questions. With NLP, however, it is hard to differentiate between a bot and an actual person. It provides a seamless personal experience without the trouble of actually having a person on board.
Why are Chatbots Essential To Supply Chain?
Saving money is the least prominent benefit a business gains from using chatbots. There are plenty more -
How Is The Industry Coping?
Chatbots are no longer an optional item in supply chain management. In fact, they have become essential, almost ever user platform has one. A survey by Oracle revealed that 80 percent of brands are planning to use Chatbots by 2020. Another survey by Ubisend study has found that 35 percent of consumers want more companies to use Chatbots. Thus, the popularity of Chatbots among customers is booming. Businesses need to make sure they keep up with it. Schedule a demo with FarEye to unlock new opportunities in Supply Chain industry.