To scale delivery operations, enhance customer satisfaction, ensure on-time deliveries, reduce logistics expenses, businesses today need to embrace delivery routing software that does much more than just track and trace a delivery fleet. It needs to have capabilities that deliver high levels of visibility, customer transparency, and value for both businesses and customers.
Here is a quick explanation of six essential features that businesses should look for before investing in a delivery routing software.
When it comes to ensuring a seamless delivery, visibility is an absolute imperative. Delivery stakeholders at any given point must know where a particular shipment is, who is delivering the parcel, when will the parcel be delivered, and so on.
An advanced delivery routing software ensures high levels of transparency for all delivery stakeholders, including customers, and ensures that everyone is on the same page with regards to ground-level activities, especially delays. Visibility into delivery processes positively impact customer loyalty and hence ensures greater profitability.
An enterprise-grade delivery routing software can enable businesses to optimize delivery routes in real-time and hence avoid unnecessary delays and diversions. Delivery executives can get live updates on what route to take to execute deliveries faster. With regards to multiple deliveries by a single executive, optimizing routes can ensure high levels of productivity.
Modern customers, especially millennials, are mostly on the go. Hence, they might not be available to receive a delivery at a particular time. Last-mile delivery software allows customers to change delivery location and time if needed. This makes the delivery process flexible and balloons customer satisfaction.
Digital Control Tower
Knowing where your shipments are at any given point of time can significantly boost your delivery operations and reduce logistics expenses. A logistics solution that is powered by digital control towers leverages real-time data from the largest GPS, ELD, and telematics network to keep a check on current status of all your loads moving on the ground. Also, it empowers businesses to get easy alerts for exceptions and escalate tickets in real-time.
Customer Feedback and Rating
The best way to know how a delivery faired is by asking the customer herself/himself. An important feature of a delivery routing software is to deliver capabilities that help collect customer feedback in real-time. This ensures that accurate information is passed on to delivery stakeholders without delays and manipulation.
Intelligent Dispatching Capabilities
To match up to the demands of savvy customers, businesses need to optimize dispatching processes. An advanced delivery routing software can allocate tasks depending on the resources available and the destination of a parcel.
Consider this. You own a restaurant chain across the city. It’s dinner time and your kitchen is flooded with orders. Great! But what’s not so great is that most of your road warriors are already out for delivery and most of them in areas with multiple orders but have no clue about it. Result? Unnecessarily long delivery time, poor productivity, horrible customer experience, canceled orders, and so on.
Last-mile delivery platforms with smart dispatching capabilities can quickly and intelligently outsource delivery to nearest third-party delivery providers to ensure a rapid scale. It can also optimize delivery routes depending on the number of orders placed from a location. These significantly optimize the number of deliveries successfully closed per day.
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